Payton Booth
Seattle
Summary
Customer-focused service professional with 8+ years of experience in high-volume hospitality and team leadership roles. Proven ability to create welcoming guest experiences, lead shifts efficiently, train new team members, and resolve customer concerns with professionalism and positivity. Thrives in fast-paced environments and brings strong communication skills, reliability, and a team-first attitude.
Overview
7
7
years of professional experience
Work History
Support Technician
Open Dental Software
Salem, OR
11.2022 - 02.2026
- Provided professional customer support via phone and email.
- Resolved client concerns efficiently while maintaining a calm and helpful tone.
- Collaborated with internal teams to ensure timely problem resolution.
- Guided clients through software installations and troubleshooting.
Tasting Room Associate
Willamette Valley Vineyards
Salem, OR
03.2022 - 11.2022
- Delivered engaging and personalized wine tasting experiences to guests.
- Educated visitors on wine production and vineyard history.
- Assisted guests with selections, driving repeat visits and increasing bottle sales.
- Maintained clean, organized, and welcoming tasting room environments.
- Assisted in training new staff members.
Shift Leader
Dutch Bros Coffee
Corvallis, OR
05.2019 - 03.2022
- Lead daily operations in a fast-paced, high-volume drive-thru environment.
- Supervised and supported team members during peak hours.
- Trained and onboarded new employees on service standards and workflow.
- Handled customer concerns promptly, maintaining positive guest relationships.
- Managed cash handling, POS systems, and end-of-day balancing.
- Maintained cleanliness, organization, and compliance with safety standards.
- Promoted teamwork and a positive, high-energy work environment.
Education
Bachelor of Science - Psychology
Oregon State University
Corvallis, OR03-2026
Skills
- Customer Service & Guest Experience
- Team Leadership
- Fast-Paced Work Environments
- Cash Handling & POS Systems
- Sales & Upselling
- Conflict Resolution
- Training & Onboarding
- Multitasking
- Time Management
- Clear & Professional Communication
Timeline
Support Technician
Open Dental Software
11.2022 - 02.2026
Tasting Room Associate
Willamette Valley Vineyards
03.2022 - 11.2022
Shift Leader
Dutch Bros Coffee
05.2019 - 03.2022
Bachelor of Science - Psychology
Oregon State University