Payton Bowman
Sergeant Bluff
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Freight Coordinator
Buckle
09.2024 - Current
- Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
- Balanced priorities under high-pressure situations to maintain optimal service levels across multiple accounts simultaneously.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Scanned items on arrival and departure to create accurate tracking records.
- Maximized space utilization by optimizing warehouse layout design and organization strategies.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
Airfield Operations Specialist
United States Air National Guard
03.2023 - Current
- Collaborated with various agencies for emergency response, ensuring timely and coordinated efforts during incidents.
- Ensured compliance with federal regulations by maintaining accurate records and documentation of airfield activities.
- Coordinated special events such as airshows or VIP visits while minimizing disruption to normal airport operations.
- Promoted a culture of safety among team members through regular briefings, trainings, and awareness campaigns.
- Evaluated performance metrics regularly to assess effectiveness of implemented strategies in achieving operational goals.
- Improved operational efficiency by coordinating with maintenance teams to address equipment issues promptly.
- Reduced runway incursions through rigorous monitoring of aircraft movements and clear communication with pilots.
- Enhanced airfield safety by conducting regular inspections and identifying potential hazards.
Recruiting Administrative Assistant
United States Air National Guard
02.2024 - 09.2024
- Supported hiring process by scheduling interviews, conducting reference checks, and completing various paperwork.
- Reviewed applications for experience and fit with posted positions.
- Assisted in background checks and reference verification processes, ensuring thorough evaluation of potential employees.
- Conducted initial phone screens with prospective candidates, effectively identifying the best fit for open positions.
- Provided exceptional customer service to both candidates and internal clients, fostering positive relationships throughout the recruitment process.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Sales Associate
American Eagle Outfiters
08.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree - Radiology
Western Iowa Tech Community College
Sioux City, IANo Degree -
Community College of The Air Force
Montgomery, ALHigh School Diploma -
Sergeant Bluff Luton High School
Sergeant Bluff, IA01-2023
Skills
- Documentation handling
- Freight coordination
- Project management experience
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Critical thinking
- Active listening
- Client relations
- Professional telephone demeanor
- Paperwork processing
- Appointment scheduling
Certification
- CPR/AED Certification
- Child Development Associate (CDA) Certificate
- First Aid Certification
Timeline
Freight Coordinator
Buckle
09.2024 - Current
Recruiting Administrative Assistant
United States Air National Guard
02.2024 - 09.2024
Airfield Operations Specialist
United States Air National Guard
03.2023 - Current
Sales Associate
American Eagle Outfiters
08.2022 - 01.2023
No Degree - Radiology
Western Iowa Tech Community College
No Degree -
Community College of The Air Force
High School Diploma -
Sergeant Bluff Luton High School
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