Summary
Overview
Work History
Education
Skills
Timeline
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Payton Bumgardner

Marion,IA

Summary

AmeriCorps Project Member with a passion for public service and community involvement. Interested in gaining more experience in the legal field and helping more vulnerable Iowans.

Overview

6
6
years of professional experience

Work History

AmeriCorps Project Member

Iowa Legal Aid
Cedar Rapids, IA
09.2023 - Current
  • Worked under the Race Equity Project, assisting with Collateral Consequences work.
  • Assisted in planning, coordinating, and hosting Expungement and Employment Barriers Clinics across the state of Iowa.
  • Collaborated with community organizations and volunteers to provide free legal services to those who have been negatively impacted by involvement with the criminal justice system.
  • Completed intakes, screening, and scheduling for a high volume of clients.
  • Analyzed clients' criminal records and court debt and drafting advice on expungement and court debt management.
  • Helped clients regain their ability to drive by providing substance abuse treatment and education courses and negotiating court debt repayment plans.
  • Drafted, filed, and mailed motions, retainers, and letters for Collateral Consequences clients.

Server

Reunion Brewery
Coralville, IA
08.2022 - Current
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Performed general cleaning and organizing duties during slack time and at end of shift.

Food and Beverage Attendant

Pleasant Valley Golf Course
Iowa City, IA
03.2022 - 04.2023
  • Provided exceptional service that reflected company standards and core values.
  • Operated cash register and POS system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Server

Hudson's Southside Tap
Iowa City, IA
12.2021 - 01.2023
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Trained new employees to perform duties.
  • Addressed complaints to kitchen staff and served replacement items.

Pool Manager

Muscatine Aquatic Center
Muscatine, IA
04.2021 - 09.2021
  • Scheduled and led team of approximately 50 assistant managers, lifeguards, swim instructors, and cashiers.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated smooth pool opening at start of the season and managed shutdown at end of summer.
  • Planned and and managed pool events throughout peak seasons.
  • Managed pool pump back-washing, cleaning baskets and filters, and vacuuming pool.
  • Maximized guest protections by coordinating effective policies for areas such as guest monitoring and chemical applications.
  • Checked pool equipment and area daily to spot and correct safety issues.
  • Resolved customer complaints regarding worker performance or services rendered.

Online Personal Shopper

Hy-Vee
Iowa City, IA
09.2020 - 04.2021
  • Completed pickup and delivery shopping orders for customers within local area.
  • Suggested comparable products to replace out-of-stock items.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Selected freshest fruit, produce, and meat to ensure customer satisfaction
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Greeted customers and answered product or service questions.
  • Assisted teammates in other departments with daily tasks during peak periods.

Lifeguard and Swim Instructor

Knoxville Recreation Center
Knoxville, IA
09.2018 - 01.2020
  • Watched over swimmers to respond quickly to distress situations.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Supervised class participants and enforced safety rules and regulations to prevent injury.
  • Instructed participants in proper stroke techniques to encourage self-reliant swimming.
  • Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.

Education

Bachelor of Arts - History

University of Iowa
Iowa City, IA
05.2023

High School Diploma -

Pleasantville High School
Pleasantville
05.2019

Skills

  • Customer Service
  • Verbal and Written Communication
  • Organizational Skills
  • Planning & Organizing
  • Microsoft Office

Timeline

AmeriCorps Project Member

Iowa Legal Aid
09.2023 - Current

Server

Reunion Brewery
08.2022 - Current

Food and Beverage Attendant

Pleasant Valley Golf Course
03.2022 - 04.2023

Server

Hudson's Southside Tap
12.2021 - 01.2023

Pool Manager

Muscatine Aquatic Center
04.2021 - 09.2021

Online Personal Shopper

Hy-Vee
09.2020 - 04.2021

Lifeguard and Swim Instructor

Knoxville Recreation Center
09.2018 - 01.2020

Bachelor of Arts - History

University of Iowa

High School Diploma -

Pleasantville High School

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Payton Bumgardner