Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Timeline
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Lora Murphy

Louisville,KY

Summary

Enthusiastic, self-motivated, reliable, responsible individual with a strong work ethic. Demonstrated ability to collaborate effectively within a team and adapt to challenging situations. Skilled in working both collaboratively and independently, with a proven track record of thriving under pressure and meeting strict deadlines.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Assistant

PACE TRANSPORTATION LLC
11.2023 - 12.2024
  • Overseeing the day-to-day operations of an office, ensuring smooth workflow by managing administrative tasks, coordinating schedules, handling communication, and providing support to staff, all while adhering to company policies.
  • Managing calendars and scheduling appointments for staff.
  • Coordinating meetings and conference room bookings.
  • Handling incoming calls and emails, directing inquiries to appropriate personnel.
  • Maintaining office supply inventory and ordering replacements.
  • Overseeing mail distribution and document management.
  • Managing petty cash and expense reports.
  • Providing administrative support to team members as needed.
  • Assisting with employee requests and resolving administrative issues.
  • Facility Management.
  • Maintaining a clean and organized office environment.
  • Overseeing office equipment maintenance.
  • Communicating effectively with staff at all levels, including management.
  • Excellent organizational and time management skills.
  • Strong communication and interpersonal skills.
  • Detail-oriented.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Problem-solving and decision-making abilities.

Licensed Medicare Specialist

Senior Solutions Management Group
02.2023 - 11.2023
  • Highly skilled professional with a current insurance license, specializing in providing comprehensive guidance and enrollment assistance to Medicare beneficiaries across various plans, including Part A, B, C (Advantage), and D (prescription drug), ensuring clients understand their coverage options and make informed decisions based on their individual needs.
  • Expertise in Medicare regulations: Thorough knowledge of Medicare eligibility criteria, benefit structures, and compliance guidelines.
  • Client-centered approach.
  • Proven ability to assess individual needs, explain complex Medicare plans clearly, and tailor recommendations accordingly.
  • Enrollment support.
  • Experience in guiding clients through the Medicare enrollment process, including plan comparisons, application completion, and necessary documentation.
  • Customer service excellence: Strong communication skills to effectively answer questions, address concerns, and build rapport with Medicare beneficiaries.
  • Sales and marketing skills: Ability to identify potential clients, present Medicare plans persuasively, and close sales while maintaining ethical standards.

Office Manager

Brookstone Financial
05.2021 - 11.2022
  • Greeting incoming Visitors at reception desk.
  • Preparing, organising and storing information in paper and digital form.
  • Dealing with queries on the phone and by email.
  • Managing diaries, scheduling meetings and booking rooms.
  • Arranging post and deliveries.
  • Taking minutes at meetings.
  • Typing up letters and reports.
  • Updating computer records using a database.
  • Printing and photocopying.
  • Ordering office supplies.
  • Maintaining office systems.
  • Liaising with suppliers and contractors.
  • Liaising with staff in other departments, e.g. finance, HR.
  • Organized, detail-oriented, and self-motivated personal assistant with extensive office management experience.
  • Proficient and energetic organizer with excellent written and verbal communication skills and ability to control inventories, appointment schedules, and customer communications.
  • Proactive self-learner with flexibility and able to succeed in high volume and fast-paced environments.
  • Having excellent organization skills and history leading process improvement initiative to improve overall efficiency.
  • Proactive, responsible, and eager.
  • Personable relationship manager with comfortability liaising with clients, consumers, vendors, and executive managers.
  • Oversee the day-to-day functioning of the office, ensuring that administrative processes run smoothly.
  • Provide support to staff and management, including handling correspondence, preparing documents, and scheduling meetings.
  • Manage communication channels, such as phone calls and emails.
  • Supervise office staff, including clerical and administrative personnel.
  • Maintain filing systems and ensure the proper retention, protection, and disposal of records.
  • Manage data entry and other record-keeping tasks.
  • Establish and implement office policies and procedures to maintain order and efficiency.
  • Review and update office policies as necessary to reflect changing needs.
  • Assist with budget preparation and track expenditures.
  • Process invoices and manage accounts payable and receivable.
  • Coordinate with building management for office maintenance and repairs.
  • Ensure a safe and clean work environment.
  • Provide regular office operations reports to management and identify areas for improvement.
  • Support the recruitment, onboarding, and training of new employees.

Staffing Specialist (Staffing Agency)

People Ready
11.2020 - 05.2021
  • Provide exceptional customer service to existing customers and associates by maintaining regular communication and fostering strong relationships.
  • Navigate multiple operating systems, including Applicant Tracking System (ATS), staffing app - JobStack, text alert system and more.
  • Take inbound orders from new and existing customers and enter them into system.
  • Help to grow business by contacting customers and upselling, generating repeat sales, price quoting, resolving customer problems, and escalating concerns.
  • Proactively recruit new applicants by developing creative recruitment tactics.
  • On boarding new employees by having them fill out an online questionnaire, obtaining personal information, including personal ID, Social Security card and/or birth certificate ensuring the potential employee was legally allowed to work in the US.
  • When needed, perform high volume outbound phone calls and messaging via work alert technology to find qualified workers when trying to fill a job order.
  • Match applicants with customers open positions and ensure that the match works great for both the job seeker and our customer.
  • Process payroll for temporary workers in a timely manner according to standardized payroll processes.
  • Promote a culture of safety by always keeping safety and compliance top of mind.
  • Kept the culture principles: We Are Customer Obsessed, We Do the Right Thing, We Stand Together, We Reimagine What is Possible, and We are a Force for Good.

General Manager

Jimmy John's Sandwiches
01.2013 - 09.2020
  • Experienced General Manager with a proven track record in fast-paced restaurant environments, overseeing all aspects of a location including staff management, food quality control, customer service, sales maximization, and operational efficiency to consistently achieve profitability targets while maintaining high standards of food safety and brand compliance.
  • Supervised all aspects of restaurant operations including food preparation, customer service, and staff scheduling.
  • Managed daily sales and ensured achievement of sales goals.
  • Implemented training programs for new employees and maintained staff proficiency.
  • Maintained inventory levels and monitored food costs to optimize profitability.
  • Resolved customer complaints promptly and professionally.
  • Ensured compliance with all health and safety regulations.
  • Manages a staff of Assistant Managers and approximately 10-15 employees.
  • Assigns, oversees, and evaluates work for compliance.
  • Manage hiring, training, evaluating, discipline, and termination of employees.
  • Provides on the job training and coaching for new employees.
  • Delegates, and is responsible for, the ordering, receipt, storage, and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
  • Assists in the supervision, preparation, sales, and service of food.
  • Forecasts food items by estimating what amount of each food item will be consumed per shift.
  • Supervises food preparation and service operations while on duty.
  • Assists team members during rush periods to ensure restaurant efficiency.
  • Assists team members by greeting customers, taking orders, using the cash register, assembling orders, and checking for completeness and accuracy.
  • Ensures that every customer receives world-class customer service.
  • Completes daily food preparations.
  • Executes systems and procedures with 100% integrity and completeness.
  • Completes daily, weekly, and periodic paperwork with accuracy.
  • Controls inventory by using weekly inventory systems and maintains regular inventory ordering schedules.
  • Conducts weekly manager meetings.
  • Audits systems and procedures as well as end of shift paperwork.
  • Completes preventative maintenance and upkeep on store equipment and supplies.
  • Responsible for 100% of the cash drawers during the shift.
  • Manages deposits and changes orders per Deposit Operating Procedure.
  • Performs other related duties as required.

Education

Some college - General Studies

University of Louisville
04.1998

Diploma - General Studies

Austin High School
Austin, IN
05.1992

Skills

  • Microsoft Windows
  • Upselling
  • Accounts Receivable
  • Administrative Experience
  • Insurance Sales
  • Office Administration
  • Office Management
  • Document Management

Certification

  • ServSafe
  • Food Handler Certification
  • Insurance Producer License
  • Certified Notary Public

Personal Information

Willing To Relocate: Anywhere

Accomplishments

Life and health insurance license

Notary public

Fast promotion on each job

Timeline

Administrative Assistant

PACE TRANSPORTATION LLC
11.2023 - 12.2024

Licensed Medicare Specialist

Senior Solutions Management Group
02.2023 - 11.2023

Office Manager

Brookstone Financial
05.2021 - 11.2022

Staffing Specialist (Staffing Agency)

People Ready
11.2020 - 05.2021

General Manager

Jimmy John's Sandwiches
01.2013 - 09.2020

Some college - General Studies

University of Louisville

Diploma - General Studies

Austin High School

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