Enthusiastic, self-motivated, reliable, responsible individual with a strong work ethic. Demonstrated ability to collaborate effectively within a team and adapt to challenging situations. Skilled in working both collaboratively and independently, with a proven track record of thriving under pressure and meeting strict deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
PACE TRANSPORTATION LLC
11.2023 - 12.2024
Overseeing the day-to-day operations of an office, ensuring smooth workflow by managing administrative tasks, coordinating schedules, handling communication, and providing support to staff, all while adhering to company policies.
Managing calendars and scheduling appointments for staff.
Coordinating meetings and conference room bookings.
Handling incoming calls and emails, directing inquiries to appropriate personnel.
Maintaining office supply inventory and ordering replacements.
Overseeing mail distribution and document management.
Managing petty cash and expense reports.
Providing administrative support to team members as needed.
Assisting with employee requests and resolving administrative issues.
Facility Management.
Maintaining a clean and organized office environment.
Overseeing office equipment maintenance.
Communicating effectively with staff at all levels, including management.
Excellent organizational and time management skills.
Strong communication and interpersonal skills.
Detail-oriented.
Ability to prioritize tasks and manage multiple projects simultaneously.
Problem-solving and decision-making abilities.
Licensed Medicare Specialist
Senior Solutions Management Group
02.2023 - 11.2023
Highly skilled professional with a current insurance license, specializing in providing comprehensive guidance and enrollment assistance to Medicare beneficiaries across various plans, including Part A, B, C (Advantage), and D (prescription drug), ensuring clients understand their coverage options and make informed decisions based on their individual needs.
Expertise in Medicare regulations: Thorough knowledge of Medicare eligibility criteria, benefit structures, and compliance guidelines.
Client-centered approach.
Proven ability to assess individual needs, explain complex Medicare plans clearly, and tailor recommendations accordingly.
Enrollment support.
Experience in guiding clients through the Medicare enrollment process, including plan comparisons, application completion, and necessary documentation.
Customer service excellence: Strong communication skills to effectively answer questions, address concerns, and build rapport with Medicare beneficiaries.
Sales and marketing skills: Ability to identify potential clients, present Medicare plans persuasively, and close sales while maintaining ethical standards.
Office Manager
Brookstone Financial
05.2021 - 11.2022
Greeting incoming Visitors at reception desk.
Preparing, organising and storing information in paper and digital form.
Dealing with queries on the phone and by email.
Managing diaries, scheduling meetings and booking rooms.
Arranging post and deliveries.
Taking minutes at meetings.
Typing up letters and reports.
Updating computer records using a database.
Printing and photocopying.
Ordering office supplies.
Maintaining office systems.
Liaising with suppliers and contractors.
Liaising with staff in other departments, e.g. finance, HR.
Organized, detail-oriented, and self-motivated personal assistant with extensive office management experience.
Proficient and energetic organizer with excellent written and verbal communication skills and ability to control inventories, appointment schedules, and customer communications.
Proactive self-learner with flexibility and able to succeed in high volume and fast-paced environments.
Having excellent organization skills and history leading process improvement initiative to improve overall efficiency.
Proactive, responsible, and eager.
Personable relationship manager with comfortability liaising with clients, consumers, vendors, and executive managers.
Oversee the day-to-day functioning of the office, ensuring that administrative processes run smoothly.
Provide support to staff and management, including handling correspondence, preparing documents, and scheduling meetings.
Manage communication channels, such as phone calls and emails.
Supervise office staff, including clerical and administrative personnel.
Maintain filing systems and ensure the proper retention, protection, and disposal of records.
Manage data entry and other record-keeping tasks.
Establish and implement office policies and procedures to maintain order and efficiency.
Review and update office policies as necessary to reflect changing needs.
Assist with budget preparation and track expenditures.
Process invoices and manage accounts payable and receivable.
Coordinate with building management for office maintenance and repairs.
Ensure a safe and clean work environment.
Provide regular office operations reports to management and identify areas for improvement.
Support the recruitment, onboarding, and training of new employees.
Staffing Specialist (Staffing Agency)
People Ready
11.2020 - 05.2021
Provide exceptional customer service to existing customers and associates by maintaining regular communication and fostering strong relationships.
Navigate multiple operating systems, including Applicant Tracking System (ATS), staffing app - JobStack, text alert system and more.
Take inbound orders from new and existing customers and enter them into system.
Help to grow business by contacting customers and upselling, generating repeat sales, price quoting, resolving customer problems, and escalating concerns.
Proactively recruit new applicants by developing creative recruitment tactics.
On boarding new employees by having them fill out an online questionnaire, obtaining personal information, including personal ID, Social Security card and/or birth certificate ensuring the potential employee was legally allowed to work in the US.
When needed, perform high volume outbound phone calls and messaging via work alert technology to find qualified workers when trying to fill a job order.
Match applicants with customers open positions and ensure that the match works great for both the job seeker and our customer.
Process payroll for temporary workers in a timely manner according to standardized payroll processes.
Promote a culture of safety by always keeping safety and compliance top of mind.
Kept the culture principles: We Are Customer Obsessed, We Do the Right Thing, We Stand Together, We Reimagine What is Possible, and We are a Force for Good.
General Manager
Jimmy John's Sandwiches
01.2013 - 09.2020
Experienced General Manager with a proven track record in fast-paced restaurant environments, overseeing all aspects of a location including staff management, food quality control, customer service, sales maximization, and operational efficiency to consistently achieve profitability targets while maintaining high standards of food safety and brand compliance.
Supervised all aspects of restaurant operations including food preparation, customer service, and staff scheduling.
Managed daily sales and ensured achievement of sales goals.
Implemented training programs for new employees and maintained staff proficiency.
Maintained inventory levels and monitored food costs to optimize profitability.
Resolved customer complaints promptly and professionally.
Ensured compliance with all health and safety regulations.
Manages a staff of Assistant Managers and approximately 10-15 employees.
Assigns, oversees, and evaluates work for compliance.
Manage hiring, training, evaluating, discipline, and termination of employees.
Provides on the job training and coaching for new employees.
Delegates, and is responsible for, the ordering, receipt, storage, and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
Assists in the supervision, preparation, sales, and service of food.
Forecasts food items by estimating what amount of each food item will be consumed per shift.
Supervises food preparation and service operations while on duty.
Assists team members during rush periods to ensure restaurant efficiency.
Assists team members by greeting customers, taking orders, using the cash register, assembling orders, and checking for completeness and accuracy.
Ensures that every customer receives world-class customer service.
Completes daily food preparations.
Executes systems and procedures with 100% integrity and completeness.
Completes daily, weekly, and periodic paperwork with accuracy.
Controls inventory by using weekly inventory systems and maintains regular inventory ordering schedules.
Conducts weekly manager meetings.
Audits systems and procedures as well as end of shift paperwork.
Completes preventative maintenance and upkeep on store equipment and supplies.
Responsible for 100% of the cash drawers during the shift.
Manages deposits and changes orders per Deposit Operating Procedure.