Summary
Overview
Work History
Education
Skills
Timeline
Generic

Payton Connell

Spring Hill,FL

Summary

Accomplished, skilled business professional with 8 years of healthcare, and physician practice experience. Customer focused, detail-oriented and computer-savvy. Personable and courteous in all interactions with team members, staff, and customers along with being skilled at anticipating the employer’s needs. Effective in handling office and administrative tasks within a busy practice. Strong ability to handle multiple priorities and meet deadlines without compromising quality. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience

Work History

Office Coordinator/Admin Assistant/PI Manager

NeuSpine Institute
01.2020 - Current
  • Maintained detailed records by entering data / patient information into computer
  • Manage office with multiple employees
  • Answered phones, answered e-mails, excellent customer service skills
  • Trained new staff
  • Took direction from physicians / Assisted physicians with follow through care
  • Scheduling of patient appointments, including absence follow-up scheduling
  • Insurance verification, file claims, collections and authorizations
  • Speaking to other doctors’ offices, imaging centers and hospitals for records
  • Welcomed patients/visitors by greeting them upon arrival to office
  • Complying with procedures, rules, and regulations on keeping safe and clean office
  • Maintaining doctors schedules
  • Scheduling surgery in hospital and surgery center setting
  • Coordinated special projects and managed schedules.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Submitting patient claims
  • Communicating between patients and attorneys in regards to patient care
  • Vetting procedures for approval
  • Administrative Assistant for two Neurosurgeons
  • Assist with scheduling meetings, and travel
  • Create and organize patient/client files for deposition/trial
  • Assist with Life Care Planning including scheduling and preparing for depositions/trials
  • Create and send invoices, collecting payment and document in detail for attorneys
  • Create and distribute call calendar for five neurosurgeons between twelve hospitals
  • Credential providers with hospitals.

Office Manager, Licensed Chiropractic Assistant

Hess Spinal & Medical Centers
01.2015 - 01.2020
  • Maintained detailed records by entering data and patient information into computer
  • Manage office and multiple employees
  • Tailored care to meet the needs of each patient
  • Organized and restocked supplies in all areas
  • Answered phones, answered e-mails providing excellent customer service
  • Trained new staff
  • Speaking to other doctors’ offices, imaging centers and hospitals for records
  • Welcomed patients/visitors by greeting them upon arrival to office
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Assisted chiropractor during patient exams to implement treatment plans quickly.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
  • Educated patients by providing treatment option information and advice on self-care and injury prevention.
  • Input patient data into computer system using [Software] and checked information for accuracy.

BDC Development/Service Advisor

Tampa Honda
01.2014 - 12.2015
  • Answer all incoming calls regarding service questions
  • Maintained customer relations
  • Diagnosed vehicle maintenance problems and discussed options with customers
  • Greeted all customers upon arrival
  • Clerical work
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Cross-trained and provided backup support for organizational leadership.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Education

Sunlake High School
05.2013

Skills

  • Leadership skills -Time and Task Management - Advanced Microsoft office skills
  • Advanced Excel -Staff Training - Excellent Communication -Excellent office Practicum-Strong EMR
  • Conflict Management
  • File and Data Retrieval Systems
  • Business Administration
  • Office Management Software
  • Medical Records Management
  • Billing and Invoicing
  • Knowledge -Strong Customer service skills -Strong HIPAA knowledge-Private and Medicaid based
  • Insurance knowledge -Medical terminology

Timeline

Office Coordinator/Admin Assistant/PI Manager

NeuSpine Institute
01.2020 - Current

Office Manager, Licensed Chiropractic Assistant

Hess Spinal & Medical Centers
01.2015 - 01.2020

BDC Development/Service Advisor

Tampa Honda
01.2014 - 12.2015

Sunlake High School

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Payton Connell