Payton Connors
Edwardsville,IL
Summary
Client Retention Executive in my third season with the Saint Louis Blues Hockey Club, holding a Bachelor’s degree in Mediated Communication from the University of Missouri-Columbia (Class of 2023). Possesses strong verbal and non-verbal communication skills, along with a solid foundation in sales, service, marketing, and media. Demonstrates a proven track record of success, particularly in sales and client service. A dependable, organized, and dedicated professional with over 7 years of exceptional customer service experience. Exhibits strong problem-solving abilities and consistently maintains high service standards. Highly motivated to advance professionally while embracing continuous learning and growth opportunities.
Overview
2
2
years of professional experience
Work History
Client Retention Executive
St. Louis Blues Hockey Club
St Louis, Missouri
02.2024 - Current
- Manage 500+ season ticket accounts, ensuring high client satisfaction and retention.
- Oversee a $3.2M+ client renewal base, earned a 91%+ renewal rate for FY 23–24 and FY 24–25.
- Sell a full ticketing and premium product portfolio, exceeding annual sales goals of $540K+ by more than 100% in FY 23–24 and FY 24–25.
- Manage and monitor client billing to ensure timeliness, accuracy, and compliance with company policy.
- Anticipate, respond to and resolve all Season Ticket Holder complaints, requests, and inquiries in a timely and professional manner while maintaining a positive and productive demeanor.
- Build and retain good client relationships by completing required touchpoints via phone calls, meetings, in-seat visits, networking at events, etc.
- Provide dedicated game day support by visiting clients, addressing needs in real time, and ensuring a seamless in-venue experience.
- Execute daily tasks using KORE CRM and Archtics ticketing database..
- Collaborate with senior management to help lead event planning, client gifting, and client experience strategies.
Intern, Client Retention
St. Louis Blues Hockey Club
St Louis, Missouri
10.2023 - 02.2024
- Worked as a Temporary Account Representative for over 500 accounts while a colleague was out on paternity leave.
- Supported the Client Retention and Ticket Sales team in managing season ticket renewals and client communications.
- Gained hands-on experience with CRM and ticketing platforms.
- Helped execute sales and retention campaigns to strengthen client relationships and drive revenue goals.
- Organized and maintained client records, reports, and sales documentation to support retention strategies.
- Provided game day support by visiting clients, resolving issues, and ensuring a high-quality in-venue experience.
- Collaborated with senior management, client retention executives, and account executives on projects to enhance the client experience and streamline operations.
Education
Bachelor of Arts - Mediated Communication
University of Missouri
Columbia, Missouri, MO08-2023
Skills
- Customer Service
- Sales
- Written and Verbal Communication
- Account Management
- Problem Solving
- Adaptability
- Relationship Building
- Organization
- Collaboration
- Multitasking
- Microsoft, Adobe, PowerPoint, Excel
Timeline
Client Retention Executive
St. Louis Blues Hockey Club
02.2024 - Current
Intern, Client Retention
St. Louis Blues Hockey Club
10.2023 - 02.2024
Bachelor of Arts - Mediated Communication
University of Missouri