Maintained a guest satisfaction rate of 90–100% during peak hours of operation and saw an item per transaction count increase from 1.8 to 2.6 when guests would interact with me.
As an educator at Lululemon, I grew my customer engagement and communication skills by actively assisting customers in finding products that matched their needs and preferences.
Enhanced my ability to adapt in high-paced scenarios, with conflict resolution being top priority and providing above-average care for each guest.
Line Member
Cava/Zoes Kitchen
Anaheim, CA
08.2020 - 08.2022
Maintained a strong focus on attention to detail, ensuring that each order was prepared accurately.
Efficiently managed high order volumes during busy shifts, displayed my time management skills that are crucial in meeting project deadlines.
Professional Work
Over the past 5 years, I have successfully managed and operated a side business dedicated to providing professional IT services, troubleshooting support, and custom-built personal computers. This entrepreneurial endeavor has allowed me to apply my technical expertise and passion for technology in a dynamic and customer-focused setting.
Education
California State University Long Beach (CSULB)
Bachelor of Computer Science (Expected graduation: 2026)
Minor in Communications
GPA: 3.3
Skills
Programming Languages: Main experience with Python, outside/minor experience with HTML, Java, C and C++
Knowledge and practical experience gained from coursework includes introductory and advanced practice with mainly Python and a limited amount of other languages. Current coursework includes the application of designing and implementing complex data structures, optimizing algorithms, and analyzing algorithmic efficiency. I gained practical experience in applying these concepts to solve real-world programming challenges and enhance the performance of software applications.
Affiliations
Vice President of Men's Volleyball Club CSULB (2022-2023)
President of Men's Volleyball Club CSULB (2023-2024)
Canyon High School Men's Volleyball Varsity Team Captain (2020-2022)