Summary
Overview
Work History
Education
Skills
Timeline
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Payton Cutshaw

Fletcher,NC

Summary

Dynamic Customer Service Representative with proven expertise at Crescent Health Solutions, adept at resolving conflicts and enhancing client satisfaction through engaged listening skills. Recognized for training new hires and improving resolution times, leveraging strategic decision-making to foster loyalty and repeat business. Committed to delivering exceptional service and maintaining accurate records.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Crescent Health Solutions
03.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Cashier, Stocker

Go Grocery Outlet
09.2023 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

House Cleaner

Brevard College Walk
05.2021 - 03.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.

Education

High School Diploma -

HCPS Career Academy
Hendersonville, NC
06-2020

Skills

  • Client Support
  • Engaged Listening Skills
  • Strategic Decision Making
  • Efficient Data Input

Timeline

Customer Service Representative

Crescent Health Solutions
03.2024 - 03.2025

Cashier, Stocker

Go Grocery Outlet
09.2023 - 03.2024

House Cleaner

Brevard College Walk
05.2021 - 03.2023

High School Diploma -

HCPS Career Academy

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Payton Cutshaw