Summary
Overview
Work History
Education
Skills
Timeline
Generic

Payton Day

Citrus Springs

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Grand Living at Citrus Hills. Proven ability to enhance guest experiences through attentive service and effective team collaboration. Expertise in cash handling and food safety practices, consistently achieving high customer satisfaction and fostering lasting relationships.

Overview

5
5
years of professional experience

Work History

Server

Grand Living at Citrus Hills
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Cashier

Sunoco Gas Station
10.2020 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Retail

Bealls
10.2021 - 04.2022
  • Developed strong relationships with key buyers, securing lucrative placements in high-end retail stores nationwide.
  • Oversaw daily store operations, delegating tasks effectively to ensure smooth functioning of the retail division.
  • Researched key competition, retail sector trends and current trading opportunities for new initiative ideas.
  • Coached and mentored a team of retail banking professionals to consistently achieve established performance goals.
  • Implemented creative merchandising strategies that showcased products effectively while maximizing retail space utilization.
  • Boosted retail sales by creating engaging visual merchandising displays showcasing featured products or limited-edition collections.

Education

High school depl -

Crystal River High
Crystal River, FL
05.2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Supply restocking
  • Food safety practices
  • Table bussing
  • Performance improvement
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Tableside etiquette
  • Food sales and promotion
  • Table setting
  • Food station setup
  • Menu presentation
  • Food and beverage pairings

Timeline

Server

Grand Living at Citrus Hills
04.2024 - Current

Retail

Bealls
10.2021 - 04.2022

Cashier

Sunoco Gas Station
10.2020 - 04.2023

High school depl -

Crystal River High

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