Payton Degraef

Ensured accurate loading of packages onto trucks for timely dispatch.

• Led front-end operations, ensuring a seamless customer experience through effective team coordination.
• Trained and mentored team members on best practices in customer service and checkout procedures.
• Implemented process improvements to enhance efficiency, reducing wait times at checkout lanes.
• Monitored employee performance, providing feedback to drive accountability and operational excellence.
• Resolved customer inquiries and complaints swiftly, maintaining high satisfaction rates.
• Collaborated with management to develop strategies for increasing front-end productivity and sales.
• Utilized point-of-sale systems to process transactions accurately and efficiently, enhancing workflow consistency.
• Monitored cash drawers in Number checkout stations to verify adequate cash supply.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Mentored new sales associates to contribute to store's positive culture.
• Researched issues to obtain appropriate answers to customer inquiries.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Assisted in maintaining cleanliness and organization of work area to ensure a safe environment.
• Collaborated with team members to achieve efficient workflow during peak hours.
• Learned and operated food preparation equipment while adhering to safety protocols.
• Engaged with customers to enhance their experience through friendly interaction and support.
• Followed standardized procedures for food handling and storage to maintain quality standards.
• Adapted quickly to changing tasks and priorities in a fast-paced environment.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Assisted other team members to achieve goals.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
• Operated cash register to ring up final bill and process various forms of payment.
• Prepared products following restaurant, health, and safety standards and procedures.
• Ensured accurate order fulfillment with diligent attention to details while assembling meals.
• Assisted in reducing wait times by efficiently managing customer queues during peak hours.