Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Stefanie Miles

Asheville,NC

Summary

Adept at driving customer satisfaction and team development, my tenure at NC Farm Bureau has showcased my ability to enhance service delivery through critical thinking and active listening. Skilled in conflict mediation and multi-tasking management, I've consistently fostered positive outcomes, significantly improving client relations and operational efficiency without relying on numerical metrics. I am dedicated to delivering exceptional customer service every day, maintaining focus and professionalism regardless of daily challenges.

Overview

31
31
years of professional experience

Work History

CSR 2

NC Farm Bureau
Asheville, North Carolina
08.2021 - Current
  • Provides customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Researched required information using available resources.
  • Followed up with customers to ensure their satisfaction.
  • Gathered feedback from customers regarding products and services.
  • Developed strategies to improve quality of customer service delivery.

Administrative Assistant

Highwater Clays
Asheville, North Carolina
11.2016 - 08.2021
  • Drove customer feedback to deliver information to management for corrective action.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Front Desk Receptionist

Crossroads Treatment Centers
Asheville, North Carolina
06.2011 - 11.2016
  • Welcomed patients warmly, creating a friendly and nonjudgmental environment to make them feel comfortable and valued.
  • Verified identity documents for new patients before opening accounts, in accordance with company policies.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted visitors to provide information and direct to appropriate personnel.

Administrative Manager

Day Associates Real Estate
Asheville, NC
02.2001 - 06.2011
  • Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
  • Organized meetings between executives and outside vendors or clients.
  • Provided support to departmental managers in the development of project plans and initiatives.
  • Interpreted company policies and procedures for employees at all levels of the organization.
  • Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.

Assistant Retail Sales Manager

Medi-Care Home
Seneca, SC
09.1999 - 02.2001
  • Trained staff to have extensive product knowledge and upselling skills.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Assistant Manager

Chick-fil-A
Asheville, NC
07.1998 - 09.1999
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Managed customer service inquiries and complaints in a timely manner.

Sales Associate

Shoe Show
Asheville, NC
11.1997 - 07.1998
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.

Care Team Associate

Church Of God Home for Children
Asheville, NC
04.1995 - 10.1997
  • Provided customer service support to patients, family members, and other healthcare providers.
  • Provided compassionate care and emotional support to children facing challenging circumstances.
  • Organized and led engaging activities to entertain and enrich children throughout the day.

Sales Associate

Biltmore Estate
Asheville, North Carolina
02.1994 - 04.1995
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Arts - Education & Business

East Coast Bible College
Charlotte
12-1999

Skills

  • Customer relations
  • Senior leadership support
  • Tactful and diplomatic
  • Critical thinking
  • Retail sales customer service
  • Team development
  • Conflict mediation
  • Active listening
  • Prioritization
  • Multi-task management

Affiliations

Youth Camp Cabin Leader for over 10 years (1995-2015), leading groups each summer. Volunteered as a Children’s Director in two churches for 12 years, contributing to community engagement and youth development.

References

References available upon request.

Timeline

CSR 2

NC Farm Bureau
08.2021 - Current

Administrative Assistant

Highwater Clays
11.2016 - 08.2021

Front Desk Receptionist

Crossroads Treatment Centers
06.2011 - 11.2016

Administrative Manager

Day Associates Real Estate
02.2001 - 06.2011

Assistant Retail Sales Manager

Medi-Care Home
09.1999 - 02.2001

Assistant Manager

Chick-fil-A
07.1998 - 09.1999

Sales Associate

Shoe Show
11.1997 - 07.1998

Care Team Associate

Church Of God Home for Children
04.1995 - 10.1997

Sales Associate

Biltmore Estate
02.1994 - 04.1995

Bachelor of Arts - Education & Business

East Coast Bible College

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