PAYTON ELISE

• Identified unit maintenance, cleaning, and repair needs with routine inspections
• Reviewed newly generated or signed leases for completion, accuracy, and compliance with guidelines
• Maintained accurate files for rent payments, delinquency reports, and move-in and move-out inspections
• Communicated with residents to address concerns regarding rent, leasing options, or maintenance requests and implemented timely resolutions to foster satisfaction
• Highlighted properties via tours focused on showcasing benefits, overcoming objections, and building connections.

• Managed resident relations by staying on top of issues arising before, during, and after move-in dates
• Closed leasing contracts by overcoming objections and accurately processing required paperwork
• Showcased residences with virtual and in-person tours to expertly features and benefits
• Helped owners track leasing trends by collecting, modeling, and reporting on occupancy data
• Conducted effective sales efforts via telephone, email, and in-person
• Satisfied both tenants and owners, effectively managing relationships and handling routine needs
• Met occupancy goals with strategic marketing plans
• Maintains and manages social media content and posting
• Prepares new lease agreements
• Track all telephone, Internet, and walk-in traffic
• Assisted in the training of new leasing consultants
• Review all qualifying information on applicants.

Assisted with implementing new company policies, procedures, and standards. Coordinated employee schedules to provide adequate staff coverage. Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by handling escalated problems. Help develop and discover new talent in employees & future managers. Make smart moves and work efficiently. Handle accounting and paperwork while also managing inventory and ordering product as needed while staying in budget. Ensure that the values were always in place and keep things running smoothly. Supervised employees and operations in store. Prepared reports, balanced daily receipts.