Payton D. Pistulka
Chaska,MN
Summary
Versatile professional with a comprehensive background in customer service, staff management, and event planning. Demonstrates strong organizational skills, adaptability in fast-paced environments, and a commitment to team success. Adept at maintaining operational efficiency and nurturing customer relationships across diverse settings.
Overview
11
11
years of professional experience
Work History
Manager, Server, Bartender
Olives Fresh Excelsior
Excelsior, USA
03.2018 - Current
- I began as a hostess, greeting and seating guests, running food and water and cleaning tables.
- Upon turning 18, I began serving, bartending, and opening and closing the restaurant. This responsibility included balancing the till, dividing tips to staff and making sure all closing responsibilities have been properly completed.
- While serving or bartending, I manage all takeout orders coming through our online ordering system, as well as over the phone orders.
- When I am on the floor I am also responsible for ensuring the kitchen and front of house staff are staying on task.
- Due to Covid and how it affected the restaurant industry, we prioritized takeout orders. I then moved into the kitchen learning all new roles in order to be better utilized for the business and fulfilled this role for ~6 months.
- While I worked full time for Thrive, I also worked 2-4 shifts per week at Olives serving, bartending, or helping in the kitchen.
- I came back to Olives full time in September of 2024 as the Hiring and Scheduling Manager.
- Oversaw hiring process by fielding applications, scheduling and conducting interviews, selecting candidates, and facilitating onboarding.
- Developed monthly schedules for kitchen and front of house, managing staff time off requests and availability changes while accommodating City of Excelsior events requiring increased staffing.
- In addition, I solved any last minute Staff call-ins by rearranging the schedule or reaching out to others to cover the vacant shift.
- Adjusted staff schedules during slow business periods to maintain low payroll expenses.
- Managed weekly inventory by unpacking and organizing beverage orders beer and wine orders weekly.
- I assisted in completing our weekly beer, wine, and food orders.
- On occasion if needed I will still work in the kitchen to cover open shifts.
- Earned Serve Safe Certification to ensure food safety compliance through the State of MN February, 2025
Office Manager, Insurance Verification Specialist
Thrive Physical Therapy
Chanhassen, USA
08.2022 - 09.2024
- Coordinated schedules for multiple physical therapists, ensuring optimal patient appointments and clinic efficiency.
- Verified patient insurance and managed prior authorizations to facilitate seamless patient care and minimize delays.
- Fulfilled medical record requests for patients.
- Performed accounting tasks such as processing and paying invoices.
- Maintained inventory for clinic supplies and office merchandise as well as cleaning and bathroom supplies.
- Made sure the online booking appointments aligned with the in-clinic schedules.
- Kept the waiting area tidy and stocked with water and coffee.
- Planned and organized annual Patient Appreciation Party, developing engaging games, sourcing giveaway products, coordinating food truck service for complimentary specialty coffee, and promoting the event through social media and patient invitations.
- Created and sent monthly newsletters to patients.
- Managed and created social media posts.
- Attended multiple Southwest Metro Chamber of Commerce luncheons, meet and greets, as well as hosted events for the Chamber.
- Trained college Interns on front desk tasks and paired them with a Physical Therapist and patient for shadowing opportunities.
Hostess, Kitchen Prep, Dishwasher
Iron Tap
Waconia, USA
11.2015 - 12.2017
Education
Associates Degree - Business and Management
Normandale Community College
Bloomington, MN05-2023
Some College (No Degree) - history, teaching
Winona State University
Winona, MNSkills
- Customer service management
- Staff management
- Staff scheduling
- Employee training
- Inventory management
- Event planning
- Social media management
- Client relationship management
- Organizational skills
- Multitasking
- Reliability
- Adaptability
- Conflict resolution
- Team collaboration
- Detail orientation
- Effective communication
Timeline
Office Manager, Insurance Verification Specialist
Thrive Physical Therapy
08.2022 - 09.2024
Manager, Server, Bartender
Olives Fresh Excelsior
03.2018 - Current
Hostess, Kitchen Prep, Dishwasher
Iron Tap
11.2015 - 12.2017
Associates Degree - Business and Management
Normandale Community College
Some College (No Degree) - history, teaching
Winona State University