Payton Fiene
Camdenton,MO
Summary
Motivated professional seeking opportunities to develop skills and contribute to organizational growth. Strong interest in animal care and environmental work, with a commitment to learning and adapting to new challenges. Proven ability to collaborate effectively in team settings and embrace new directions in career paths.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Central Ozarks Medical Center
Gravois Mills, MO
12.2022 - Current
- Coordinated patient care through telephone encounters and accurate fax documentation.
- Supported physicians by taking vital signs, gathering patient histories, and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Triage patients in fast-paced clinical environments, ensuring timely care.
- Informed patients on treatment protocols and health management strategies to enhance their understanding and compliance.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered referrals and performed lab work to support diagnostic processes.
- Completed diagnostic imaging orders and collaborated with physicians for exams and procedures.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Supported addiction treatment by evaluating and managing patients requiring MAT and pain management.
Group Leader
KA Fitness
Camdenton, MO
02.2023 - 02.2026
- Led daily group fitness classes, promoting community engagement and motivation.
- Motivated teams by setting achievable goals, enhancing team morale and performance.
- Encouraged team initiative by offering rewards for exceeding expectations, fostering a culture of excellence.
- Collaborated with management to develop marketing strategies, driving membership growth.
- Provided exceptional customer service to members and guests.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Maintained cleanliness and organization of fitness equipment and facilities.
Access Coordinator
Central Ozarks Medical Center
Osage Beach, MO
08.2022 - 12.2022
- Coordinated patient access and appointment scheduling for medical services.
- Managed insurance verification and eligibility processes for patients.
- Collaborated with healthcare providers to streamline patient intake procedures.
- Assisted patients in navigating healthcare resources and support services.
- Implemented workflows that improved patient communication and satisfaction.
- Trained staff on access protocols and systems, enhancing team efficiency.
- Resolved patient inquiries regarding access to healthcare services promptly.
- Maintained up-to-date knowledge of healthcare regulations and compliance requirements.
- Communicated financial obligations to patients and collected fees at time of service.
- Handled high volume of incoming calls, delivering exceptional customer service to patients and families.
- Assisted with troubleshooting and resolving issues related to user access control.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Worked closely with management teams to develop strategies for improving overall security posture.
Head Bartender
JC's BBQ & Grill
Junction City, KS
02.2021 - 04.2022
- Crafted signature cocktails and provided exceptional customer service at busy events.
- Created specialty cocktails for holiday events and sporting occasions.
- Delivered attentive bartending services to guests in full dining sections, ensuring a positive experience.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Developed seasonal drink menus in line with customer preferences and trends.
- Managed bar inventory and ordered supplies to maintain consistent product availability for service.
- Conducted weekly inventory assessments and managed supply orders.
- Supervised coworkers, fostering collaboration and improving overall team performance.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Resolved customer complaints promptly to enhance dining experience at the grill.
- Ensured that all liquor laws were followed during service hours.
- Executed opening and closing procedures for restaurant and bar operations.
Server/Hostess
Captain Ron's Bar & Grill
Sunrise Beach, MO
05.2018 - 09.2019
- Provided excellent customer service in high-volume dining environment.
- Served customers efficiently in high-pressure environment of busy lake bar during peak summer season.
- Managed food and drink orders efficiently during peak hours.
- Maintained customer service standards during long hours under summer heat.
- Progressed from beginner server to managing the largest sections within weeks of season launch.
- Collaborated with kitchen staff to ensure timely food delivery.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Collaborated with team members to ensure seamless operations and improve guest experience.
Education
Associate - Zoo Science
Hutchinson Community College
Hutchinson, KS03-2026
Bachelor's - Wildlife Outdoor Enterprise Management
Kansas State University
Manhattan, KS05-2021
Minor - Philosophy
Oklahoma State University-Main Campus
Stillwater, OK05-2019
Associate - Pre-vet science
Oklahoma State University-Main Campus
Stillwater, OK05-2019
High school diploma -
Camden County High School
Camdenton, MO05-2017
Skills
- Nursing and patient care
- Patient care techniques
- HIPAA compliance
- Health records management
- Medication administration
- Medical coding
- Healthcare support tasks
- Customer service and support
- Customer inquiries
- Call management
- Multitasking and organization
- Microsoft Office proficiency
- Detail-oriented analysis
- Store and event management
- Cash handling and cashiering
- Volunteer management
- Animal care
- Wildlife conservation
- Activity planning and coordination
Certification
- BLS Certification
- CPR Certification
- Driver's License
- AED Certification
Awards
Leadership Award, 03/01/17, I captained my dance team throughout high school and received an outstanding leadership award three years in a row.
Groups
- Earth Club, 08/01/15, 05/01/17, Planted various plants and trees around my community. Participated in activities focused on recycling, helping reduce our carbon footprint and planting.
- Dance Club, 08/01/13, 05/01/17, Participated in local competitions, school and sporting events. Learned how to be a part of a team and won an award for leadership three years in a row.
- Speech and Debate, 08/01/12, 05/01/17, Competed in multiple states at various competitions throughout school.
- Citizens Against Domestic Violence (CADV), 01/01/13, 10/01/16, Volunteered and put together fundraising events. Helped counsel women and children in the shelter.
Personal Information
Authorized To Work: US
Timeline
Group Leader
KA Fitness
02.2023 - 02.2026
Lead Medical Assistant
Central Ozarks Medical Center
12.2022 - Current
Access Coordinator
Central Ozarks Medical Center
08.2022 - 12.2022
Head Bartender
JC's BBQ & Grill
02.2021 - 04.2022
Server/Hostess
Captain Ron's Bar & Grill
05.2018 - 09.2019
Associate - Zoo Science
Hutchinson Community College
Bachelor's - Wildlife Outdoor Enterprise Management
Kansas State University
Minor - Philosophy
Oklahoma State University-Main Campus
Associate - Pre-vet science
Oklahoma State University-Main Campus
High school diploma -
Camden County High School