Payton Flora
Maysville,KY
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Tourism Assistant
City of Maysville
Maysville, KY
05.2023 - Current
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Greeted visitors at the reception desk and answered inquiries from potential customers.
- Analyzed customer feedback to identify areas of improvement in services provided.
- Organized tour packages including transportation, accommodation, and activities.
- Created brochures to promote tourist destinations.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Worked with professional and trade associations to create memorable and successful events.
Crew Leader/Cashier Team Lead
Dairy Queen Grill & Chill
Aberdeen, OH
05.2017 - 12.2021
- Provided guidance and support to team members on all aspects of the restaurant operations.
- Delegated work to staff, setting priorities and goals.
- Assisted wait staff with taking orders from customers when needed during peak periods of business activity.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Explained goals and expectations required of trainees.
Education
BBA - Business Administration
Eastern Kentucky University
Richmond, KY12-2024
Skills
- Cultural Awareness
- Geography Knowledge
- Certified Travel Industry Executive (CTIE)
- Vendor Partnerships
- Marketing
- Social Media
- Effective Problem Solving
- Professional Appearance
- Customer Service
Timeline
Tourism Assistant
City of Maysville
05.2023 - Current
Crew Leader/Cashier Team Lead
Dairy Queen Grill & Chill
05.2017 - 12.2021
BBA - Business Administration
Eastern Kentucky University
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