Payton Gatson
Pittsburg,CA
Summary
Proven to enhance customer satisfaction and loyalty, I excel in customer needs assessment and multitasking abilities. Leveraging strong problem-solving and teamwork skills, I've consistently driven sales and improved service delivery, demonstrating a commitment to excellence and a knack for fostering positive team dynamics.
Overview
10
10
years of professional experience
Work History
Merchant Stocker
Costco
Antioch
02.2024 - Current
- Provided excellent customer service by handling inquiries and resolving complaints effectively
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Greeted customers and retrieved requested products to drive satisfaction.
- Demonstrated strong attention to detail and organizational skills in maintaining store shelves and displays
- Provided excellent customer service and product knowledge to help drive sales and promote customer loyalty
- Maintained a clean and organized work environment to enhance the shopping experience for customers
Dispatcher/Associate Trainer
Amazon
- Maintained effective, consistent communication with managers, peers and other resource groups
- Assisted in monitoring trainee performance to identify gaps in training
- Conducted assessments of employee understanding and performance
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
Delivery Associate
Laudei
Richmond, ca
10.2020 - 01.2023
- Delivered packages to customer doorsteps and business offices
- Loaded truck and properly secured items to prevent damage for deliveries
- Completed on-time deliveries by choosing best and most efficient routes
Server
Mockingbird
Oakland, ca
01.2018 - 01.2020
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Served food and beverages promptly with focused attention to customer needs
- Resolved customer complaints promptly and professionally
Host
International Smoke Michael
San Francisco, ca
01.2017 - 01.2019
- Took reservations and to go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
Server
Lazy Dog Restaurant & Bar
Concord, Ca
11.2016 - 11.2017
- Served food and beverages promptly with focused attention to customer needs
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Worked with POS system to place orders, manage bills, and handle complimentary items
Server
Benihana
Concord, Ca
09.2014 - 11.2016
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Served food and beverages promptly with focused attention to customer needs
- Bussed and reset tables to keep dining room and work areas clean
Education
Psychology -
ASU ONLINE
Phoenix, AZ01.2024
High School Diploma -
John Sweat High School
Crockett, Ca06.2012
Skills
- Customer Needs Assessment
- New Employee Training
- Coaching and Development
- Problem-Solving Ability
- Administrative Support
- Team building
- Multitasking Abilities
- Attention to detail
- Customer order management
- Task prioritization
- Presentation skills
- Time management
- Teamwork and collaboration
Languages
English, Native
References
References available upon request.
Timeline
Merchant Stocker
Costco
02.2024 - Current
Delivery Associate
Laudei
10.2020 - 01.2023
Server
Mockingbird
01.2018 - 01.2020
Host
International Smoke Michael
01.2017 - 01.2019
Server
Lazy Dog Restaurant & Bar
11.2016 - 11.2017
Server
Benihana
09.2014 - 11.2016
Dispatcher/Associate Trainer
Amazon
Psychology -
ASU ONLINE
High School Diploma -
John Sweat High School