Payton Hayes
Lebanon,NH
Summary
Positive and upbeat passionate about helping residents live full lives. Develops and coordinates activity calendar and promotes events. Excellent command of schedule management and safety protocols. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
10
10
years of professional experience
Work History
Activities Aide
Hanover Terrace Health And Rehabilitation
Hanover, NH
02.2019 - Current
- Engaged residents through events, small groups and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Planned, coordinated and implemented activities to address needs of participants with varying abilities.
- Scheduled movies, entertainment and other special events.
- Documented preferences and helped develop relevant activities.
- Provided respectful mobility assistance to individuals needing extra support.
- Evaluated supplies and requested purchases to meet activity plans.
- Maintained master calendar and relevant records.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Kept track of dietary restrictions, verifying correct meals and snacks were given.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Supervisor
Ice Cream Fore U
West Lebanon, NH
08.2015 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Kept work area tidy and sanitary, promptly addressing spills and other messes.
- Operated cash register, taking payments and issuing customer receipts.
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Maintained cleanliness and organization in establishment.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Processed sales transactions for cash, debit and credit purchases.
- Offered samples of new ice cream flavors to customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Completed physical inventory counts each week.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Education
High School Diploma -
Lebanon High School
Lebanon, NH06.2018
Skills
- Scheduling Events and Programs
- Friendly, Positive Attitude
- Good Patient care
- Documenting Activities
- Teamwork and Collaboration
- Group Supervision
- Resident Support
- Safety Procedures
- Memory Improvement
- Supporting Daily Living Needs
- Dietary Restrictions
- Proper Staffing
- Social Support
- Quality Leadership
- Resolving Complaints
Timeline
Activities Aide
Hanover Terrace Health And Rehabilitation
02.2019 - Current
Supervisor
Ice Cream Fore U
08.2015 - Current
High School Diploma -
Lebanon High School
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