Payton Hayes
Cary,United States
Summary
Management professional with a track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts, and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering a positive work environment.
Professional with a strong background in leadership and team management.
Proactive manager with demonstrated leadership abilities, strategic planning expertise, and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff, and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs, and promote organizational efficiency. Uses independent decision-making and sound judgment to drive the company's success.
Forward-thinking team leader, skilled at operating departments efficiently to meet goals. Successful background matching of employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Proficient in using independent decision-making skills, and sound judgment, to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Agile and adaptable staff leader with a stellar work history, a motivational approach, and an upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious, with a diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bobbi Brown Cosmetics
Raleigh, North Carolina
10.2025 - Current
- Assisted in managing daily store operations and staff scheduling.
- Coordinated promotional activities and displays to enhance product visibility.
- Implemented loss prevention strategies to minimize theft and damage.
- Maintained store cleanliness and organized merchandise for optimal shopping experience.
- Handled customer inquiries and resolved complaints with professionalism and empathy.
- Applied makeup techniques to enhance client features for various events.
- Consulted with clients to determine their desired looks and preferences.
- Collaborated with photographers and stylists for cohesive visual aesthetics.
- Provided skincare advice to clients before makeup application sessions.
- Maintained an organized kit with high-quality makeup products and tools.
- Conducted makeup demonstrations for clients and group workshops.
- Developed strong relationships with clients through effective communication skills.
Assistant Manager
Dollar General
03.2025 - 09.2025
- Led team in achieving operational goals through effective scheduling and resource allocation.
- Developed training programs to enhance staff performance and improve service quality.
- Streamlined communication between departments to increase collaboration and reduce errors.
- Implemented process improvements that enhanced efficiency in daily operations.
- Conducted regular assessments of team performance, providing feedback to drive continuous improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Beauty Advisor
Sally Beauty
01.2023 - 02.2025
- Supported guests in the beauty section with product knowledge and customer service.
- Handled product restocking, pricing, and inventory tracking.
- Keep shelves clean, stocked, and visually appealing.
- Organize testers and promotional displays.
- Stay up to date on beauty trends, ingredients, and new launches.
- Attend product training or brand workshops.
- Collaborated with management to develop promotional strategies that increased product visibility and sales performance.
- Trained new team members on product features, sales techniques, and store policies to ensure consistency in service delivery.
- Delivered exceptional customer service by providing personalized beauty consultations and product recommendations.
- Maintained up-to-date knowledge of beauty trends, products, and best practices to enhance customer experience.
- Led workshops on makeup application techniques, fostering community engagement and increasing brand loyalty among clientele.
- Implemented visual merchandising standards that improved store aesthetics and attracted more customers to featured products.
- Resolved customer complaints efficiently, enhancing satisfaction and fostering repeat business through effective solutions.
- Assisted in inventory management by conducting regular stock checks and ensuring optimal product placement on shelves.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
Receptionist
Mitchells Academy
10.2021 - 01.2023
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Wrote professional letters, memos and emails for internal and external business communication.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
Receptionist
Cary Family Eye Care
12.2019 - 09.2021
- Collaborated with team to maintain operational performance aligned with contracted targets and obligations.
- Mitigated operational risks by implementing proactive measures and addressing potential issues promptly.
- Met customer demands, providing seamless order fulfillment and timely delivery.
- Tracked expenses in Microsoft XL and met budget targets.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Screened incoming phone calls and relayed detailed messages.
Receptionist
LA Bikini
10.2017 - 11.2019
- Handled office petty cash and maintained flawless records.
- Tracked daily activities and important metrics with spreadsheets.
- Represented company and promoted brand with exceptional service and presentation.
- Kept reception area clean and organised to uphold professional office reputation.
- Offered knowledgeable, friendly support to in-office guests.
- Wrote professional letters, memos and emails for internal and external business communication.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Reduced waiting times through effective time and resource management.
- Took and communicated messages to minimise interruptions to staff workflows.
Education
High School Diploma -
Wake Technical Community College
Holly Springs04.2021
Skills
- Business Requirements
- Interpersonal communications
- Active listening
- Personable and outgoing
- Email management
- Professional appearance
- Database administration
- MS Office proficiency
- Data input
- Public Relations
- Makeup application
- Skincare consultation
- Visual merchandising
- Visual Basic
- Time management (6 years)
- Databases
- Statistics
- Money handling
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Team building
- Retail operations
- Conflict resolution
- Operations management
- Customer rapport
- Employee scheduling
Certification
Driver's License
Timeline
Assistant Manager
Bobbi Brown Cosmetics
10.2025 - Current
Assistant Manager
Dollar General
03.2025 - 09.2025
Beauty Advisor
Sally Beauty
01.2023 - 02.2025
Receptionist
Mitchells Academy
10.2021 - 01.2023
Receptionist
Cary Family Eye Care
12.2019 - 09.2021
Receptionist
LA Bikini
10.2017 - 11.2019
High School Diploma -
Wake Technical Community College