Payton Hobbs
Duluth,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Merchandise Team Manager
Belk
12.2022 - Current
- Responsible for managing all customer facing store merchandising; including placement of new receipts, visual presentation, floor sets, customer Omni experience and more to drive store profitability.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Recruited trained, and developed top-performing team members who became key assets in the company''s growth.
- Addressed customer concerns promptly, resolving issues professionally while maintaining high levels of customer satisfaction.
- Continuously updated visual merchandising standards, keeping the store fresh and visually appealing for customers.
- Increased sales by implementing strategic merchandise displays and promotions.
- Implemented loss prevention strategies that led to a significant reduction in shrinkage.
- Conducted regular team meetings for clear communication of goals and expectations, fostering a collaborative work environment.
Experienced Omni Manager
Belk
06.2021 - 12.2022
- Supports the growth of the omni contribution to our total business in response to ever changing customer shopping patterns and requirement to reinvent the overall store experience
- Train team on processes that support and improve the efficiency of the picking process on the selling floor such as clearance execution and stockroom organization
- Achieve fulfillment goals by establishing clear priorities for BOPIS, Fulfillment, and operations associates based on key metrics i.e
- Fill rate, cycle time, NPS survey feedback
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Team Manager
Belk
03.2020 - 12.2022
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Implemented sales tracking systems to monitor individual and team progress towards achieving set targets.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Executive Sales Supervisor
Macy's Growth 50 Door
09.2013 - 04.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Collaborated cross-functionally to ensure seamless communication between departments for optimal customer satisfaction.
- Launched new product lines successfully, coordinating marketing efforts to drive awareness and interest among target audiences.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client relationship management.
- Developed high-performing sales teams through recruitment, training, coaching, and performance management.
Education
Bachelor of Applied Science - BASc, Information Technology -
Broward College
12.2024
Associate of Arts - AA -
Broward College
02.2024
High School Diploma -
Seagull High School
05.2012
Skills
- Information Technology
- Operations
- Builds Relationships
- Communication
- Program Management
- Sales Coaching
- Database Design
- Business Relationship Management
- Leadership Development
- Merchandise presentation
- Retail display setup
- Inventory Control
Websites
Certification
- WordPress 5 Essential Training: Site Administration - LinkedIn
- CIW: Database Design Specialist v1.1 - uCertify
- Information Technology Support Specialist - Broward College
Languages
French
Elementary
Timeline
Merchandise Team Manager
Belk
12.2022 - Current
Experienced Omni Manager
Belk
06.2021 - 12.2022
Sales Team Manager
Belk
03.2020 - 12.2022
Executive Sales Supervisor
Macy's Growth 50 Door
09.2013 - 04.2020
Bachelor of Applied Science - BASc, Information Technology -
Broward College
Associate of Arts - AA -
Broward College
High School Diploma -
Seagull High School
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