Payton Holbrook
Summary
I am a reliable, young, hard worker looking for employment working with animals, which is my passion. I have a lot of experience with animals, from clipping nails to mucking stalls. I have an attention to detail which was instilled in me through my years of being in the ROTC program in high school.
Overview
2025
2025
years of professional experience
Work History
Front Desk Clerk
University Of New England, UNE
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Animal Care Technician
Gardener Animal Care Center
04.2024 - 12.2024
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Administered medications to animals in treatment and documented changes in condition.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Restrained animals safely during exams and procedures.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Manage phone and pleasantly greeted clients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for boarding animals as needed.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Entered data from pet records into computer system.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email, and text.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Ensured a positive customer experience by addressing any concerns or questions from clients promptly and professionally.
Dog Daycare Attendant (Rover/Canine Coach)
Dogtopia
11.2023 - 03.2024
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
- Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
- Conducted thorough intake assessments for new dogs, gathering important information on temperament, command recognition, and current socialization.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Expanded the facility''s service offerings by helping plan special events like dog birthday parties or themed play sessions.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Washed and brushed animals to maintain good grooming standards. Along with nail trimming and ear/teeth cleaning.
- Reset play rooms and disinfected equipment during scheduled play break for dogs.
- Performed basic wound care and other medical aid.
- Enhanced pet safety by staying vigilant during playtime, ensuring a secure environment for all animals.
- Responded quickly to emergency situations to assess and deflect issues.
Facilities Worker
Quabbin Regional School District
06.2021 - 08.2023
- Restocked office, kitchen and other common areas to maintain adequate supplies.
- Set up and broke down classrooms for summer cleaning.
- Maintained incoming and outgoing shipment and mail logs to facilitate mailroom operations.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time constraints.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
Dog Handler
Stone Well Kennel Breeders
07.2020 - 10.2021
- Managed up to fifteen German Shorthair Pointers providing attentive care.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Observed animals closely to understand individual needs and behaviors.
- Administered prescribed medications to animals based on individual needs.
- Kept animals stimulated with variety of enrichment activities.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Trained animals to respond to specific cues from both owners and handlers.
Kennel Attendant
Fox Run Kennel And Grooming Parlor
05.2019 - 08.2019
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Barn Hand
Becker College Equine Center
06.2018 - 08.2019
- Cleaned stalls, pens, and equipment using provided tools for optimal health of horses.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Rotated animals between grazing areas to provide enough access to food.
- Examined animals for signs of sickness and overall herd health.
- Observed animals and notified supervisor of signs of illness.
- Patrolled grazing grounds using school's golf cart and horses to monitor animals and determine movement, care or health-related needs.
- Oversaw feeding, watering and health monitoring of horses prioritizing health and wellness.
Education
No Degree - Animal Behavior And Environmental Studies
University of New England
Biddeford, MEHigh School Diploma -
Quabbin Regional High School
Barre, MA06.2021
Skills
- Pet Handling
- Medication Administration
- Facilities Maintenance
- Meal Preparation
- Animal Training
- Honest and Dependable
- Animal Behavior Education
- Teamwork and Collaboration
- Customer service
- Organization
- Telephone etiquette
- Empathy for animals
Timeline
Animal Care Technician
Gardener Animal Care Center
04.2024 - 12.2024
Dog Daycare Attendant (Rover/Canine Coach)
Dogtopia
11.2023 - 03.2024
Facilities Worker
Quabbin Regional School District
06.2021 - 08.2023
Dog Handler
Stone Well Kennel Breeders
07.2020 - 10.2021
Kennel Attendant
Fox Run Kennel And Grooming Parlor
05.2019 - 08.2019
Barn Hand
Becker College Equine Center
06.2018 - 08.2019
Front Desk Clerk
University Of New England, UNE
No Degree - Animal Behavior And Environmental Studies
University of New England
High School Diploma -
Quabbin Regional High School
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