Summary
Overview
Work History
Education
Skills
Timeline
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Payton Horton

Blanchester

Summary

Dynamic manager with a proven track record at Dominos, skilled in employee training and customer service. Enhanced team performance through effective coaching and conflict resolution, fostering a productive environment. Excelled in time management and task delegation, resulting in improved customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Manager

Dominos Pizza Inc.
03.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Sales Lead

Tradehome Shoes
12.2023 - 08.2024
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Customer Service Representative

First National Bank of Blanchester
11.2022 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Utilized advanced computer skills to quickly and accurately input data into various software programs.
  • Used basic computer skills to key customer names, addresses, statistical information, or other data.

Education

Highschool Diploma -

Blanchester High School
Blanchester, OH
05.2022

Skills

  • Employee training
  • Customer service
  • Time management
  • Inventory management
  • Data entry
  • Task delegation

Timeline

Manager

Dominos Pizza Inc.
03.2024 - Current

Sales Lead

Tradehome Shoes
12.2023 - 08.2024

Customer Service Representative

First National Bank of Blanchester
11.2022 - 09.2023

Highschool Diploma -

Blanchester High School

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Payton Horton