Payton Jacobson
Hutto,TX
Summary
Dynamic and dedicated professional with extensive experience at Crazy Water Hotel, excelling in customer service and team collaboration. Proven ability to train staff and enhance guest satisfaction through effective complaint resolution. Skilled in point-of-sale operations and maintaining high cleanliness standards, ensuring a welcoming environment for all guests.
Overview
2
2
years of professional experience
Work History
Housekeeper
Crazy Water Hotel
12.2024 - 07.2025
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Assisted in laundry operations, sorting, and folding linens efficiently.
- Restocked cleaning supplies to ensure availability throughout hotel facilities.
- Reported maintenance issues promptly to enhance guest satisfaction and safety.
- Developed knowledge of cleaning products and equipment for optimal use and safety.
- Trained new staff on proper cleaning techniques and hotel standards for quality service.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Waitress
Misquote Pit
06.2024 - 12.2024
- Provided excellent customer service, enhancing dining experiences and ensuring guest satisfaction.
- Processed orders accurately and efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery and quality service.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Assisted in training new waitstaff on menu items and service protocols.
- Resolved customer complaints promptly, fostering positive dining environment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Cashier
United Supermarkets
08.2023 - 03.2024
- Processed customer transactions accurately and efficiently.
- Assisted customers with product inquiries and selections.
- Maintained clean and organized checkout area.
- Handled cash, credit, and digital payments securely.
- Resolved customer complaints with professionalism and courtesy.
- Learned store policies and procedures to enhance service delivery.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Graham Highschool
Graham, TXSkills
- Staff training support
- Customer service excellence
- Point-of-sale operation
- Order processing accuracy
- Team collaboration skills
- Complaint resolution techniques
- Multitasking capabilities
- Cash handling security
Quick learner
- Product inquiry assistance
- Flexible scheduling adaptability
- Relationship building with customers
- Merchandise restocking and display
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
Timeline
Housekeeper
Crazy Water Hotel
12.2024 - 07.2025
Waitress
Misquote Pit
06.2024 - 12.2024
Cashier
United Supermarkets
08.2023 - 03.2024
High School Diploma -
Graham Highschool