Payton Kacher
Bel Air,MD
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
2
2
years of professional experience
Work History
Receptionist
ProComm
Baltimore, Maryland
01.2024 - Current
Server
blue crab house
, Md
04.2023 - 08.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
High School Diploma -
North Harford High School
Pylesville, MD05-2024
Skills
- Team member support
- Order Management
- Supply Restocking
- Hostess support
- Guest Engagement
- Daily specials memorization
- Dining area maintenance
- Take-out service
- Menu presentation
- Effective customer upselling
- Regulatory Compliance
- Sales expertise
- Menu Memorization
- Ordering Procedures
- Cash Handling
- Performance Improvement
- Exceptional customer service
- Item promotion
- Quality Control
Timeline
Receptionist
ProComm
01.2024 - Current
Server
blue crab house
04.2023 - 08.2024
High School Diploma -
North Harford High School
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