Payton Kammerdiener
Millersburg,IN
Summary
Service-focused TPA Sales and Service Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
7
7
years of professional experience
Work History
TPA Sales and Service Representative
Everence Financial
Goshen, IN
04.2022 - Current
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Human Resource Coordinator
Lippert Components
Goshen, IN
01.2022 - 04.2022
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Counseled managers and employees regarding company policies, procedures and workplace issues.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Evaluated timecards for accuracy on regular and overtime hours.
Business Office Specialist • Accounts
Courtyard Healthcare Center
Goshen, IN
03.2021 - 01.2022
- Efficiently process vendor invoices and maintain an up-to-date system
- Open and assign new vendor accounts and batch summary reports for verification and approval
- Research and resolve all payment problems.
- Provided reception services by greeting visitors, signing in visitors and directing visitors to appropriate personnel.
- Collected, arranged and input information into database system.
- Generated reports detailing findings and recommendations.
Admissions Coordinator
Courtyard Healthcare Center
05.2019 - 03.2021
- Establish an effective system to gather resident information before and upon admission
- Work closely with referral sources to obtain required information and admit patients in an efficient manner.
Human Resources • HR Generalist
GDC, Inc
05.2015 - 05.2019
- Administer benefits and payroll
- Comply with federal, state, and local legal requirements.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Audited workplace, employee and management policies and procedures.
Education
Bachelor of Science - Public Affairs, Health Services Administration
Indiana University-Purdue University Fort
05.2018
Skills
- Organized Self-Motivated Excellent Time Management
- Ability to work under pressure
- Additional Information
- Trained citizen volunteer appointed by Juvenile court to ensure needs and interests of abused and neglected children are being met
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Invoice Preparation and Processing
Timeline
TPA Sales and Service Representative
Everence Financial
04.2022 - Current
Human Resource Coordinator
Lippert Components
01.2022 - 04.2022
Business Office Specialist • Accounts
Courtyard Healthcare Center
03.2021 - 01.2022
Admissions Coordinator
Courtyard Healthcare Center
05.2019 - 03.2021
Human Resources • HR Generalist
GDC, Inc
05.2015 - 05.2019
Bachelor of Science - Public Affairs, Health Services Administration
Indiana University-Purdue University Fort
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