Payton Lewellyn
Williston,FL
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
6
6
years of professional experience
Work History
Dispatcher
Williston Police Department
04.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of officers.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
Certified 911 Public Safety Telecommunicator
LCSO
07.2022 - 04.2024
- Contributed to a safer community by promptly answering emergency calls and providing life-saving instructions over the phone.
- Participated in quality assurance programs, identifying opportunities for improvement and implementing corrective actions when necessary.
- Continuously expanded knowledge base by attending relevant workshops, conferences, and seminars within the public safety telecommunications field.
- Mitigated potential risks during large-scale incidents by coordinating multi-agency responses effectively.
- Consistently met strict performance metrics related to call processing speed, accuracy, and overall customer satisfaction ratings.
- Provided essential support during natural disasters or major incidents, prioritizing resource allocation based on urgent needs.
- Streamlined call processing by effectively utilizing computer-aided dispatch systems during high-pressure situations.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
Inventory Specialist
Chewy Warehouse
08.2021 - 07.2022
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Shift Manager
Burger King
09.2018 - 02.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
CMHS
Chiefland, FL06.2020
Skills
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Updating logs
Timeline
Dispatcher
Williston Police Department
04.2024 - Current
Certified 911 Public Safety Telecommunicator
LCSO
07.2022 - 04.2024
Inventory Specialist
Chewy Warehouse
08.2021 - 07.2022
Shift Manager
Burger King
09.2018 - 02.2020
High School Diploma -
CMHS
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