Payton Linderman
Pinckney,MI
Summary
I am currently a senior at Eastern Michigan University, pursuing a major in Management with a concentration in Human Resources. I have a robust background in customer service settings, and my strengths include effective communication, problem-solving, training, staffing, and organizational skills. With a transformative leadership style and strong interpersonal abilities, I have the capacity to unite teams effectively. My passion lies in aiding businesses to achieve their full potential, and I particularly enjoy roles involving consulting, innovation, and the creation of positive work environments. I am adept at functioning both as a team member and transitioning seamlessly into a team leadership role.
Overview
6
6
years of professional experience
Work History
SERVER
CAFE ZOLA BISTRO
Ann Arbor, MI
02.2023 - Current
- As a dedicated server at Zola Bistro, I thrive on providing beautiful service and creating memorable dining experiences for all valued guests.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
HOST
CAFE ZOLA
Ann Arbor, MI
11.2022 - 01.2023
- I took pride in being the first point of contact for our valued guests.
- I created the first impression which set the tone for their dining experience, I was passionate about making visit efficient and inviting.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
ASSISTANT MANAGER
EDIBLE ARRANGEMENTS
Brighton, MI
05.2022 - 10.2022
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Organized and wrote schedules ensuring to meet expected business demands.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
INTERSHIP
BOKAH FINANCIAL
Ypsilanti, MI
11.2021 - 06.2022
- Performed administrative tasks and assisted with special projects to support finance department operations.
- Assisted with and organized programs, events and activities to drive outreach initiatives.
- Reviewed files to check for complete and accurate information.
- Scanned and filed forms, reports, correspondence and receipts.
FRUIT EXPERT
EDIBLE ARRANGEMENTS
Brighton, MI
02.2022 - 04.2022
- Created a hard working team through my interpersonal skills, positive change and organization skills.
- Analyzed customer preferences and made recommendations for new products.
- Structure daily tasks to team members to optimize group productivity.
- Mentored and uplifted staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
DOORDASH DRIVER
DELIVERY DRIVER
Pinckney, MI
09.2019 - 02.2022
- 100% Completion rate out of 1,834 orders, a 4.98 customer rating, and 98% of all orders were delivered on time or early.
- Satisfied customers with fast, friendly, and knowledgeable support through every order.
- Delivered packages to customers in a timely and efficient manner.
- Satisfied customers by delivering speedy and expert service for all their special deliveries and needs.
BUSINESS OWNER
MYSTACANDLE
Brighton, MI
10.2020 - 12.2021
- Used local and organic products to produce organic soy wax candles.
- Became more spiritually aware of the benefits of meditation and crystal properties.
- Established marketing strategies and posted on varies social media platforms to promote the business.
- Sold candles at my local farmers market in Brighton, MI and online through Etsy.
FLORAL CLERK
KROGER
Brighton, MI
07.2018 - 08.2019
- Provided customers with information about proper care of different flowers and plants.
- Ordered fresh flowers from vendors to replenish inventory.
- Arranged bouquets, wreaths, and other floral displays according to customer specifications.
- Kept inventory levels optimized and supplies organized for forecasted demands
COURTESY CLERK
KROGER
Brighton, MI
11.2017 - 07.2018
- Bagged customers' groceries in a neat, orderly fashion, carefully handling perishables and balancing the weight of each package for easy handling for customers.
- Assisted customers by locating products on shelves or in the backroom and retrieved desired items for purchase.
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
- Organized backroom areas for efficient storage of merchandise.
Education
Management
Eastern Michigan University
04.2024
Skills
- Teamwork and Collaboration
- Scheduling and Coordinating
- Goal Setting
- Sales Monitoring
- Team Building
- Staff Training
- Budget Management
- Marketing Tactics
- Time Management
- Interpersonal Skills
- Customer Service
Timeline
SERVER
CAFE ZOLA BISTRO
02.2023 - Current
HOST
CAFE ZOLA
11.2022 - 01.2023
ASSISTANT MANAGER
EDIBLE ARRANGEMENTS
05.2022 - 10.2022
FRUIT EXPERT
EDIBLE ARRANGEMENTS
02.2022 - 04.2022
INTERSHIP
BOKAH FINANCIAL
11.2021 - 06.2022
BUSINESS OWNER
MYSTACANDLE
10.2020 - 12.2021
DOORDASH DRIVER
DELIVERY DRIVER
09.2019 - 02.2022
FLORAL CLERK
KROGER
07.2018 - 08.2019
COURTESY CLERK
KROGER
11.2017 - 07.2018
Management
Eastern Michigan University
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