Summary
Overview
Work History
Education
Skills
Timeline
Generic

Payton Marciniak

Waco,TX

Summary

Motivated student working toward a Bachelor of Science Anthropology, with a Minor in Forensic Science. Proven success working within fast-paced, collaborative settings. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

8
8
years of professional experience

Work History

Executive Assistant

The Roller Specialist
05.2022 - 08.2024
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Facilitated training and onboarding for incoming office staff.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Led staff and vendors in providing high level of service for owner and guests.

Customer Relations Manager

The Roller Specialist
01.2017 - 05.2022
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Implemented effective communication strategies for better understanding of customer needs and expectations.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
  • Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.

Shift Leader

Spice Village
09.2019 - 07.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Education

Bachelor of Science - Anthropology

Baylor University
Waco, TX
12.2025

Minor - Forensic Science

Baylor University
Waco, TX
01.2025

Skills

    Executive Support

    Administrative Support

    Office Management

    Strong Problem Solver

    Schedule & calendar planning

    Customer Service-Oriented

    Interpersonal Communication

    Professional and mature

    Database Management

    Staff Management

    File Organization

    Invoice Processing

Timeline

Executive Assistant

The Roller Specialist
05.2022 - 08.2024

Shift Leader

Spice Village
09.2019 - 07.2022

Customer Relations Manager

The Roller Specialist
01.2017 - 05.2022

Bachelor of Science - Anthropology

Baylor University

Minor - Forensic Science

Baylor University

Similar Profiles

CREATE PROFILE
Payton Marciniak