Payton Mastaw
Summary
Accomplished Senior Advisor at Morley Companies, adept in organizational development and customer service, enhanced team performance through effective training and mentoring. Leveraged problem-solving abilities and Microsoft Excel proficiency to exceed performance metrics, achieving top performer recognition. Skilled in relationship building, consistently improved customer loyalty and satisfaction. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Advisor
Morley Companies
09.2020 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided primary customer support to internal and external customers.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Associate
Big Lots
04.2020 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored junior advisors, fostering professional development and enhancing overall team performance.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Participated in regular store audits, identifying opportunities for improvement in merchandising and store operations.
- Communicated with vendors to answer questions, order samples and resolve issues.
Waitress and Bartender
CR Moultons
03.2017 - 02.2018
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Science - Social Sciences
Bay Mills Community College
Brimley, MI04.2026
Birthing Doula Certification - Birth Doula
Lifespan Doulas
Ann Arbor, MI06.2024
Peer Recovery Coach Certification - Substance Abuse
CCAR
Sault Ste. Marie, MI05.2024
Medical Billing And Coding Certification - Medical Billing And Coding
Lake Superior State University
Sault Ste. Marie, MI12.2012
Skills
- Organizational Development
- Relationship building and management
- Training and mentoring
- Research abilities
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Microsoft Excel
- Complaint resolution
Certification
- Medical Billing and Coding Certificate, 2012
- Peer Recovery Coach, 2024
- Birthing Doula, 2024
- Fundamentals of Leadership, 2023
Timeline
Senior Advisor
Morley Companies
09.2020 - Current
Sales Associate
Big Lots
04.2020 - Current
Waitress and Bartender
CR Moultons
03.2017 - 02.2018
Associate of Science - Social Sciences
Bay Mills Community College
Birthing Doula Certification - Birth Doula
Lifespan Doulas
Peer Recovery Coach Certification - Substance Abuse
CCAR
Medical Billing And Coding Certification - Medical Billing And Coding
Lake Superior State University
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