Summary
Overview
Work History
Education
Skills
Timeline
Generic

Payton McDevitt

Glen Burnie,Maryland

Summary

Multiskilled and compassionate Medical Assistant with diverse experience across human and animal healthcare, administrative support, customer service, and facility maintenance. Proven success in fast-paced medical and veterinary offices, handling patient intake, scheduling, EMR documentation, and basic clinical procedures, including injections and vital signs. Experienced in veterinary patient care, kennel maintenance, and surgical assistance. Strong customer-facing background in front desk operations, phone management, appointment coordination, and sales support from roles in retail and BDC settings. Known for exceptional communication, organizational skills, and a professional, adaptable approach in both clinical and customer-focused environments.

Overview

5
5
years of professional experience

Work History

Medical Receptionist/Assistant

Calvert Medical Group
Baltimore, Maryland
05.2024 - Current
  • Greeted and registered patients, scheduled appointments, and managed check-in/check-out procedures in a fast-paced medical office.
  • Managed incoming calls, routed messages, responded to patients' questions, responded to other medical offices, and maintained appointment schedules.
  • Verified insurance coverage, processed payments, and handled billing inquiries with accuracy and discretion.
  • Maintained accurate and confidential patient records using the Electronic Health Records (EHR) system in accordance with HIPAA regulations.
  • Ensured patient records were updated and stored properly in compliance with HIPAA and clinic policies.
  • Coordinated communication between patients, providers, and healthcare staff to optimize patient experience and workflow.
  • Coordinated referrals, prior authorizations, prescription refills, and follow-up appointments with specialists or labs.
  • Collected and recorded patient vital signs, medical histories, and symptoms to support physician evaluations.
  • Assisted physicians with patient care and maintaining a clean and sterile environment.
  • Administered injections, refilled in-house prescriptions, performed EKGs, and prepared lab specimens following proper safety protocols.
  • Supported a patient-first environment by ensuring timely communication between the front desk, clinical staff, and providers.

Veterinary Receptionist/Technician

Noah's Ark Animal Hospital
Glenburn, Maryland
09.2023 - 05.2024
  • Greeted clients and pets, scheduled appointments, and managed check-in/check-out using veterinary software systems.
  • Collected patient histories, recorded vital signs, and prepared animals for examinations and treatments.
  • Retrained animals safely and effectively during exams, vaccinations, blood draws, and minor procedures.
  • Assisted veterinarians during surgical prep, dental cleanings, and medical treatments.
  • Administered medications, vaccines, and subcutaneous fluids as directed by the veterinarian.
  • Answered multi-line phones, addressed clients' inquiries, processed payments, and managed prescription refills.
  • Maintained accurate medical records, and ensured client communications were documented per clinic protocols.
  • Cleaned and sanitized exam rooms, surgical areas, and kennels to maintain a safe, hygienic environment.

Veterinary Receptionist/Kennel Technician

Arnold Pet Station
Arnold, MD
04.2023 - 09.2023
  • Welcomed clients and pets, scheduled appointments, and managed check-ins/check-outs using veterinary software systems.
  • Answered multi-line phones, confirmed appointments, processed payments, and handled prescription refills.
  • Provided accurate and compassionate communication regarding pet care, clinic procedures, and service costs.
  • Maintained clean and sanitary kennel areas, including feeding, watering, and walking pets on a regular schedule.
  • Observed animals for signs of stress, illness, or injury, and reported concerns to veterinary staff.
  • Administered basic care such as medicating under supervision, bathing, nail trims, and post-surgery monitoring.
  • Ensured a calm and clean environment to reduce stress and improve safety for pets and staff.

Housekeeper

Maidprofranchise
Catonsville, MD
11.2021 - 06.2022
  • Performed daily and deep cleaning tasks, including dusting, vacuuming, mopping, and sanitizing surfaces.
  • Cleaned and restocked bathrooms, kitchens, bedrooms, and common areas to meet hygiene standards.
  • Changed bed linens, washed and folded laundry, and handled clothing and fabric care.
  • Emptied the trash, cleaned the appliances, and ensured all rooms were tidy and organized.
  • Used appropriate cleaning products and tools safely and effectively to protect various surfaces.
  • Followed specific instructions and client preferences for cleaning routines and special requests.
  • Reported any maintenance or repair needs to supervisors or property owners promptly.
  • Maintained strict confidentiality, and respect for client property and privacy.
  • Ensured that all health standards were met during cleaning operations.

BDC Representative

Mercedes-Benz Stadium
Catonsville, Maryland
07.2021 - 11.2021
  • Handled a high volume of inbound and outbound calls, emails, and texts to generate sales and service appointments.
  • Responded to internet leads, online inquiries, and customer chats with urgency and professionalism.
  • Scheduled test drives and appointments, following up with prospects to confirm interest and availability.
  • Maintained accurate customer data and communications in CRM systems.
  • Assisted in coordinating between the sales and service teams, and customers, to streamline the appointment process.
  • Delivered prompt responses to customer inquiries regarding vehicle inventory, pricing, promotions, and financing.
  • I checked the recalls on vehicles and scheduled appointments.
  • Provided detailed reports on lead activity, call volume, and appointment conversions to management.

Cashier/Customer Service

Giant Food Stores
Glen Burnie, Maryland
05.2020 - 01.2021
  • Operated cash register and point-of-sale systems to process cash, credit, and mobile payments accurately.
  • Greeted customers, answered questions, and provided product or service information with professionalism and courtesy.
  • Handled returns, exchanges, and customer complaints in a calm, solution-focused manner.
  • Maintained clean and organized checkout areas, restocked impulse items, and monitored inventory as needed.
  • Balanced cash drawer at the beginning and end of shifts, ensuring all transactions were accounted for.
  • Promoted special deals, loyalty programs, or store credit cards to enhance customer engagement and increase sales.
  • Worked collaboratively with team members to ensure smooth store operations and top-tier customer service.

Education

High School Diploma -

Chesapeake High School
Pasadena
05-2019

Some College (No Degree) - Medical Assistant

Allstate Career
Dundalk, MD

Skills

  • Patient scheduling and registration
  • Vital signs and intake
  • EHR management
  • Insurance verification and billing
  • Injection administration
  • Chronic care management
  • HIPAA compliance
  • Multi-line phone handling
  • Communication and interpersonal skills
  • Vaccine delivery
  • Appointment coordination
  • Multitasking in high-stress settings
  • Veterinary software proficiency
  • Microsoft Office applications
  • Basic grooming services
  • Chart updates and maintenance
  • Time management and collaboration
  • Call handling (inbound and outbound)
  • Medical records management
  • Medical terminology expertise
  • Prescription refills and confirmations
  • Prior authorization processes

Timeline

Medical Receptionist/Assistant

Calvert Medical Group
05.2024 - Current

Veterinary Receptionist/Technician

Noah's Ark Animal Hospital
09.2023 - 05.2024

Veterinary Receptionist/Kennel Technician

Arnold Pet Station
04.2023 - 09.2023

Housekeeper

Maidprofranchise
11.2021 - 06.2022

BDC Representative

Mercedes-Benz Stadium
07.2021 - 11.2021

Cashier/Customer Service

Giant Food Stores
05.2020 - 01.2021

High School Diploma -

Chesapeake High School

Some College (No Degree) - Medical Assistant

Allstate Career

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Payton McDevitt