Payton McDonald

• Oversee 7 counties of employees
• Communicated schedule changes effectively throughout the organization when necessary.
• Entered information into system to update status reports.
• Updated reports and daily logs for management use and permanent files.
• Answered phones and routed voicemails to respective employees.
• Responded promptly to all customer inquiries regarding availability or schedule changes.
• Maintained up-to-date records of staff availability, absences, holidays, vacations.
• Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
• Receive weekly reports and correct as needed for pay roll to be entered.

• Organized schedules, workflows and shift coverage to meet expected business demands.
• Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Communicated regularly with customers to gain insights into their needs.

In 2017 I was asked to be a part of what Panera called their Pro Team as they planned to expand the franchise into the Carolina's. We spent two weeks training the staff they selected for their store. Opening day was a huge success and was much bigger than anticipated, so much so that they asked us to stay for a third week! It was one of my greatest accomplishments and favorite opportunity I've had the chance to experience with work.