Payton Munoz
Wellsville,OH
Summary
Dedicated administrative professional with a proven track record in thriving fast-paced office environments. Hardworking team player adept at efficiently completing a wide range of clerical tasks and providing comprehensive staff support. Known for responsibility, punctuality, and high productivity, even when working independently with minimal supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Hunter Associates Independent Wealth Management
01.2023 - 08.2024
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Collaborated with team members to streamline processes and improve overall client experience.
- Facilitated new client onboarding process and investment account setup.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
- Streamlined client onboarding process, ensuring smooth transition to our financial management services.
Bartender/Server/Events
Salem Golf Club
03.2022 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Substitute Teacher
Wellsville Local Schools
09.2021 - 01.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
First Aid Provider
Kent State University Athletics
09.2018 - 05.2021
- Coordinated with other first responders during multi-agency responses to incidents, fostering teamwork and efficient resource allocation.
- Handled heat-related illnesses with prompt evaluation and cooling techniques, mitigating potential long-term effects on affected individuals.
- Stabilized patients with suspected fractures or dislocations using splints and slings until definitive care could be provided.
- Increased patient safety by adhering to strict hygiene protocols during first aid provision.
- Provided compassionate emotional support to distressed individuals during crisis events, contributing to overall well-being during recovery process.
- Maintained certification requirements through ongoing professional development courses and participation in simulation exercises focused on first aid techniques.
- Managed minor wound care, including cleaning, dressing, and bandaging injuries to promote proper healing.
Pool Bartender/Server
Mountaineer Casino, Racetrack & Resort
05.2019 - 08.2019
- Addressed guest concerns promptly, working proactively to resolve any issues before escalating them to management.
- Enhanced customer satisfaction by providing prompt and efficient drink service to pool guests.
- Educated customers about drink options by offering insightful descriptions of each ingredient''s flavor profile.
- Provided exceptional service during special events, contributing to successful execution of parties and gatherings.
- Conducted regular quality checks on beverages, ensuring consistency in taste and presentation.
- Promoted responsible consumption by monitoring guests'' alcohol intake levels.
- Ensured proper handling of cash transactions, maintaining accurate records for end-of-day reconciliation.
- Received positive guest feedback for attentive service and genuine hospitality.
- Maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Crew Member
Dunkin' Donuts
06.2017 - 01.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Bachelor of Science - Athletic Training
Kent State University
Kent, OH05.2021
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Customer and client relations
- Clerical Support
- Microsoft Office Suite
- Appointment Scheduling
- Multi-Line Phone Systems
- CRM Workspace Experience
Certification
- American Red Cross CPR/AED for Professional Rescuers
- American Red Cross First Aid
- Increased Mastery and Professional Application of Coaching Theory (IMPACT)
Affiliations
- National Athletic Trainers' Association Member
- Great Lakes Athletic Trainers' Association Member
- Ohio Athletic Trainers' Association Member
Leadership Experience
- Buckeye Girls' State Representative
- Hugh O'Brian Youth Leadership Summit Delegate
Volunteer Experience
- Akron Marathon, Akron, OH, First Aid Provider, 09/2018, 2019, Assisted with rehydration and basic first aid at finish line.
- Kent State University Physicals, Kent, OH, Athletic Training Student, 08/2018, Assist in completion of student athlete physicals.
- Athletics at Wellsville High School, Wellsville, OH, Athletic Training Student, 08/2017, 05/2021, Assisted head athletic trainer with basic first aid on sidelines., Helped get hydration stations prepared for games and practices., Observed head athletic trainer completing rehabilitations and treatments.
Timeline
Administrative Assistant
Hunter Associates Independent Wealth Management
01.2023 - 08.2024
Bartender/Server/Events
Salem Golf Club
03.2022 - 05.2023
Substitute Teacher
Wellsville Local Schools
09.2021 - 01.2023
Pool Bartender/Server
Mountaineer Casino, Racetrack & Resort
05.2019 - 08.2019
First Aid Provider
Kent State University Athletics
09.2018 - 05.2021
Crew Member
Dunkin' Donuts
06.2017 - 01.2019
Bachelor of Science - Athletic Training
Kent State University
- American Red Cross CPR/AED for Professional Rescuers
- American Red Cross First Aid
- Increased Mastery and Professional Application of Coaching Theory (IMPACT)
Similar Profiles
April ElliottApril Elliott
Office Administrator at McClure Wealth Management (Independent Financial Group)Office Administrator at McClure Wealth Management (Independent Financial Group)
Jenna ParkinJenna Parkin
Administrative Assistant at Todd and Associates IG Wealth ManagementAdministrative Assistant at Todd and Associates IG Wealth Management
ERIN KNIGHTERIN KNIGHT
Accountant at Wealth Management Associates, Inc.Accountant at Wealth Management Associates, Inc.