Payton Normandia
West New York
Summary
Knowledge Operations Agent with background in streamlining processes and enhancing productivity. Hands-on experience managing operations, coordinating teams, and implementing strategies for operational success. Strengths lie in strategic planning, process improvement, and problem-solving abilities that directly impact overall company performance.Well-versed in obtaining required documentation and implementing safety measures.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Port Operations Agent
Intercruises Port Operations
New York
07.2019 - Current
- Facilitated communication between cruise ship vessel and Customs/ Immigration Officials, longshoremen, port management and security personnel.
- Created reports to maintain daily operation compliance.
- Supported logistics functions by organizing shipments and deliveries.
- Organized crew personnel transfers to and from airports.
- Responded promptly to vessel personnel and guest inquiries via phone, email or chat platforms.
Front End Customer Service Associate
Costco
Bayonne
03.2020 - 08.2021
- Assisted customers with inquiries and provided product information.
- Processed customer orders using point-of-sale systems efficiently.
- Educated customers on promotions and loyalty programs during interactions.
- Maintained product displays and ensured merchandise was well-stocked.
- Processed orders quickly and accurately while adhering to company policies.
Administrative Assistant
Adventures In Learning Preschool
Hoboken
06.2018 - 09.2018
- Managed communication between parents, teachers, and administrative staff.
- Assisted in planning and executing special events and parent meetings.
- Maintained student records and updated information in the database.
- Handled inquiries from parents regarding enrollment and program details.
Education
Bayonne High School
Bayonne, New JerseySkills
- Vessel communication
- Customs documentation
- Compliance reporting
- Logistics coordination
- Security protocols
Certification
- Transportation Worker Identification Credential holder (TWIC)
Timeline
Front End Customer Service Associate
Costco
03.2020 - 08.2021
Port Operations Agent
Intercruises Port Operations
07.2019 - Current
Administrative Assistant
Adventures In Learning Preschool
06.2018 - 09.2018
Bayonne High School