Payton ONeal
Owens Crossroads Water Authority
Guntersville,AL
7
years of professional experience
Dedicated Utility Service Worker with strong problem-solving abilities and a proven track record in maintaining service reliability. Skilled in meter reading, accurate data collection, and fostering positive client rapport.
Work History
Utility Service Worker
3 Years 2 Months- Troubleshot and resolved water quality issues, enhancing service reliability.
- Collaborated with team members to execute emergency response protocols during service disruptions.
- Maintained accurate records of work performed and materials used for regulatory reporting.
- Adapted quickly to changing conditions in the field, demonstrating flexibility when faced with unexpected challenges or obstacles during work assignments.
- Performed skilled manual labor to maintain utility infrastructure and ensure uninterrupted service delivery.
- Ensured timely completion of work orders for improved system reliability and customer satisfaction.
- Contributed to a positive working environment through effective communication with coworkers, supervisors, and customers alike.
- Maintained accurate records of completed jobs, providing valuable data for future reference and decision-making processes.
- Collected and disposed of trash and debris.
- Responded to emergency calls for utility repairs and troubleshooting.
- Generated required paperwork and records related to installation, maintenance and repair of utility systems.
- Performed routine, preventative maintenance of utility systems on water lines, valves and meters.
- Installed underground pipes, conduits and other components of utility systems.
- Communicated with customers to address identified issues and provide updates on repairs.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Answered questions regarding meter readings and de-escalated situations regarding tickets or other information.
- Repaired non-functioning meters and tested to verify operational status.
Fence Installer
3 Years 4 Months- Installed various types of fencing, ensuring structural integrity and aesthetic appeal.
- Operated power tools and machinery safely to enhance installation efficiency.
- Trained new team members on installation techniques and safety protocols.
Education
High School Diploma
- FFA Officer held as the Sentinel
Skills
Power tool operation
Grounds maintenance
Hand tool proficiency
Pressure washing
Basic repair skills
Accurate data collection
Meter reading
Meter examination
Teamwork and collaboration
Positive client rapport
Problem-solving abilities
Multitasking Abilities
Basic computer skills
Timeline
Utility Service Worker
Owens Crossroads Water Authority
06.2023 - CurrentRead More
Fence Installer
Integrity Fence Repair
01.2020 - 05.2023Read More
KDS DAR
High School Diploma
Read More