PAYTON RANDLE
Frisco,TX
Summary
Dedicated and skilled in resolving conflict with tact and diplomacy. Proven history of success in maintaining store operations and visual merchandising standards. Understands customer needs to make meaningful suggestions for additional purchases to achieve company goals. Responsible and adaptable to fast-paced environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
8
8
years of professional experience
Work History
Waitress
Ebb & Flow Flowers
Plano, TX
09.2021 - 04.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Key Holder
Up Inspired Kitchen
Frisco, TX
04.2018 - 04.2021
- Performed, supported, and supervised store opening and closing procedures including daily monetary records, bank deposits, and securing store
- Skilled at asking open ended questions, which allows customers to enjoy a more customized experience
- Mentored junior employees on how to meet operational and sales goals with proactive strategies as well as addressed employee issues and conflicts to provide leadership and coaching
- Organized and updated schedules to optimize coverage for expected customer demands
- Delegated tasks appropriate to individual employees to provide development opportunities
- Continuously looking to improve store procedures that would result in a clean and orderly workplace
- Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment
- Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling
- Fostered a service and selling culture that resulted in customer loyalty
- Set up visually appealing promotional displays and described merchandise and services to customers
- Maintained inventory accuracy and reconciled discrepancies while adapting professionally to all unexpected changes.
Shift Leader
Starbucks
Frisco, TX
10.2016 - 03.2018
- Organized daily workflow and resolved schedule issues with staff for adequate coverage
- Delegated staff in key areas throughout shift to optimize productivity and monitored task completion
- Kept areas clean, neat and inspection-ready to comply with company regulations and product guidelines
- Enhanced operations and boosted efficiency through employee training, coaching and creating training manuals for all employees to use as a reference guide
- Assisted with performance reviews to identify areas of improvement
- Conducted inventory, resolved discrepancies, tracked employee hours, and completed paperwork to keep system accurate and current
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures
- Reviewed applications and resumes and recommended top candidates for interviews.
Shift Lead
AMC Theatres
Frisco, TX
06.2015 - 10.2016
- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations
- Delegated tasks to employees and monitored activities and task completion
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Resolved customer complaints and reported issues to senior management
- Assisted with performance reviews to identify areas of improvement.
Education
Associate of Applied Science - Actuarial Science
Collin County Community College District
TABC certified Food manager certified. -
Skills
- Customer Service and Rapport
- Team member development
- Store operations oversight (Quality assurance, Product ordering, Workplace safety, etc)
- Money Transfer Systems
- Decision-making
- Customer outreach / Conflict and Complaint Resolution
- Resource management
Timeline
Waitress
Ebb & Flow Flowers
09.2021 - 04.2023
Key Holder
Up Inspired Kitchen
04.2018 - 04.2021
Shift Leader
Starbucks
10.2016 - 03.2018
Shift Lead
AMC Theatres
06.2015 - 10.2016
Associate of Applied Science - Actuarial Science
Collin County Community College District
TABC certified Food manager certified. -
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