AthenaHealth
Payton Reaves
Summary
Focused and detail-oriented Administrative professional offering excellent communication, planning and prioritization skills demonstrated through ten years of performance. Exceptional leadership with expertise in streamlining workflow to optimize personnel strengths and skills. Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successfully devising satisfying solutions to complex problems.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
BOSS Orthopedics
05.2021 - 06.2024
- Delivered excellent patient care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash, check, and credit cards, as to maintain accurate records of transactions.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Handled all faxes, referrals, and any emails pertaining to new patients, insurance company complaints, Labs, any inquiries from outbound hospitals and medical facilities, etc.
Admin Assistant & MA duties
NEURO SPINE AND PAIN
06.2018 - 04.2021
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Executed record filing system to improve document organization and management.
- Drafted correspondence and other documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Implemented care and efficiency improvements to support and enhance office operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Client Care/Medical Referral Specialist
FYZICAL THERAPY & BALANCE CENTER
04.2016 - 03.2018
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Communicated effectively with medical professionals at various levels within the organization to provide accurate information regarding patient needs and preferences during specialty consultations.
- Assisted with medical coding and billing tasks.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Answered phone calls and messages for medical facility, scheduled appointments, and handled patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Verified insurance benefits and eligibility before referring clients.
- Scheduled appointments with specialists on behalf of clients.
Registration Specialist
ST. JOSEPHS CANDLER IMMEDIATE CARE
05.2014 - 01.2016
- Operated standard office software applications to compile data and prepare information and correspondence.
- Assisted in processing patient payments via cash, checks and credit cards.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
- Upheld HIPAA regulations and standards for protecting patient information.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Retrieved medical data for physicians and patients.
- Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
- Entered patient information into payment system accurately for billing purposes.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines.
- Prepared medical records for chart audits according to front desk and charge entry audit policy.
Education
High School Diploma -
ROSSVIEW HIGH SCHOOL
Clarksville, TN05.2014
Skills
- Documentation and control
- Microsoft Excel, Word, & Spreadsheet
- Meticulous attention to detail
- Deadline-oriented
- Data retrieval systems
- Scheduling
- Recordkeeping
- Customer Relations
- Office Administration
- Database and Client Management Systems
- Account Management
- Insurance processing
- Articulate Communication
- HIPAA Compliance
- Interdepartmental Collaboration
Software
Epic
Meditech
Allscripts
Timeline
Patient Care Coordinator
BOSS Orthopedics
05.2021 - 06.2024
Admin Assistant & MA duties
NEURO SPINE AND PAIN
06.2018 - 04.2021
Client Care/Medical Referral Specialist
FYZICAL THERAPY & BALANCE CENTER
04.2016 - 03.2018
Registration Specialist
ST. JOSEPHS CANDLER IMMEDIATE CARE
05.2014 - 01.2016
High School Diploma -
ROSSVIEW HIGH SCHOOL
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