Payton Reeder
San Diego,CA
Summary
Developed skills in a fast-paced, aquatic instructional environment. Demonstrated aptitude in teaching, communication, and fostering safe and supportive atmosphere. Seeking to transition these skills to new field where they can be effectively utilized.
Overview
2
2
years of professional experience
Work History
Deck Supervisor
YMCA Of Silicon Valley
11.2023 - 07.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Deck Supervisors on company policies and procedures.
Swim Instructor
YMCA Of Silicon Valley
11.2023 - 07.2025
- Taught daily swim instruction to students varying in ages and skill levels.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
Front Desk Receptionist
YMCA Of Silicon Valley
12.2024 - 02.2025
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected fees and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
Associate of Arts -
West Valley College
Saratoga, CA05-2026
Skills
- Customer service
- Patience and empathy
- Child supervision
- Creative thinking
- Relationship building
- Swim instruction
- Rule enforcement
- Flexible schedule
- Continuous learning attitude
- Professionalism and punctuality
Timeline
Front Desk Receptionist
YMCA Of Silicon Valley
12.2024 - 02.2025
Deck Supervisor
YMCA Of Silicon Valley
11.2023 - 07.2025
Swim Instructor
YMCA Of Silicon Valley
11.2023 - 07.2025
Associate of Arts -
West Valley College
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