Payton Reynolds
Bloomington,IN
Summary
Customer Service Professional experienced in enhancing customer satisfaction and loyalty through effective communication and problem-solving. Delivered significant improvements in project outcomes by leveraging teamwork and innovative solutions. Focused on efficient task prioritization and time management to ensure high-quality service delivery across diverse environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Executive Board Member
Indiana Women's Ice Hockey
Bloomington , IN
01.2026 - Current
- Collaborated with board members to develop policies enhancing women's ice hockey programs.
- Oversaw fundraising efforts to secure resources for players and coaches.
- Reviewed financial reports to ensure sustainable budget management.
- Guided strategic planning for organizational growth and community engagement initiatives.
- Engaged stakeholders to build partnerships for program expansion and visibility.
- Represented the organization at conferences to promote awareness of initiatives.
Frank Southern Ice Arena
City Of Bloomington
Bloomington, Indiana
09.2025 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified the needs of students promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and create lesson plans.
- Approached students and parents and engaged in conversation through use of effective interpersonal and people skills.
- Organized and facilitated group activities for students to promote teamwork and engagement.
Pet Sitter
Myself
Bloomington, Indiana
07.2021 - Current
- Ensured safety and comfort of various pets through attentive care.
- Communicated with pet owners about care routines and any observed behavior changes.
- Maintained regular communication with clients about pet care needs and observed progress.
- Gathered pet care information and discussed specific pet sitting duties with owners.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Provided overnight stays at client homes during vacations or business trips to ensure continuity of care for their pets.
Babysitter
Myself
Bloomington, Indiana
05.2021 - Current
- Supervised children's activities and ensured safety at all times.
- Communicated effectively with parents regarding children's progress and needs.
- Managed daily schedules, including nap times and recreational activities.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
- Using problem-solving skills to anticipate potential issues before they arise.
- Enforced rules to teach good manners and maintain safe environment.
- Used organization and time management skills to multitask and keep children on set schedules.
Camp Counselor
PYOCA
Brownstown, Indiana
05.2025 - 05.2026
- Coordinated planning and organization of camp schedules and events to ensure engaging experiences for participants.
- Led group games and team-building exercises to foster collaboration among campers.
- Monitored camper behavior and mediated conflicts to uphold a supportive environment.
- Partnered with fellow counselors to improve program delivery and increase camper involvement.
- Maintained accurate records, including daily attendance logs, incident reports, and medical forms.
Marine Biology Research Assistant
CMERA
Clearwater, Florida
05.2024 - 05.2024
- Conducted field studies on marine ecosystems to analyze organism behaviors.
- Performed DNA extraction from aquatic organisms for in-depth research analysis.
- Managed databases containing specimen information collected during fieldwork.
- Coordinated with team members to plan and execute multiple research initiatives.
- Assisted with tagging programs to monitor movements of large ocean animals.
- Facilitated data collection and analysis for various research projects, enhancing project outcomes.
Veterinary Receptionist
Ellettsville Vet Clinic
Ellettsville, IN
09.2021 - 05.2022
- Managed appointment scheduling and maintained accurate records within the system.
- Handled phone inquiries regarding service pricing and pet care advice.
- Prepared examination rooms to assist veterinarians during patient visits.
- Trained new staff members on customer interaction procedures.
- Created reports, invoices, letters, and medical records using various software applications.
- Welcomed clients and pets with professionalism and care.
Education
High School Diploma -
Edgewood High School
Ellettsville, IN05-2022
Bachelor of Science - Organismal Biology
Indiana University, Bloomington
Bloomington, INAssociate of Science - Biology
Ivy Tech Community College of Indiana
Indianapolis, IN05-2025
Skills
- Customer service
- Client communication
- Relationship management
- Conflict resolution
- Team collaboration
- Task organization
- Time management
- Multitasking
- Problem solving
- Interpersonal skills
- Organizational skills
- Client relationship building
- Stakeholder engagement
- Policy development
Certification
CPR and First Aid Certification
Timeline
Executive Board Member
Indiana Women's Ice Hockey
01.2026 - Current
Frank Southern Ice Arena
City Of Bloomington
09.2025 - Current
Camp Counselor
PYOCA
05.2025 - 05.2026
Marine Biology Research Assistant
CMERA
05.2024 - 05.2024
Veterinary Receptionist
Ellettsville Vet Clinic
09.2021 - 05.2022
Pet Sitter
Myself
07.2021 - Current
Babysitter
Myself
05.2021 - Current
High School Diploma -
Edgewood High School
Associate of Science - Biology
Ivy Tech Community College of Indiana
Bachelor of Science - Organismal Biology
Indiana University, Bloomington