Payton Romney
Springville
Summary
Determined, recent graduate with a communications degree. Highly effective in resolving issues and always willing and ready to learn. Looking to grow as a professional by surpassing what is asked of me in any position.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
NXT Property Management
03.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Front Desk Associate
Hyatt
08.2023 - 02.2024
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Resolved service-related problems and documented actions in system.
- Enforced policies and procedures to increase efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Collected room deposits, fees, and payments.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
Manager and Server
Sizzler Steak & Seafood
04.2021 - 08.2023
- Kindly but firmly enforce rules and regulations while keeping productive and real friendships with co-workers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
Social Media Director
NAZ Today
08.2022 - 05.2023
- Recruited and built a social media team from scratch
- Supervised user-generated content initiatives that encouraged community participation while maintaining brand guidelines and standards.
- Worked with graphic designers, photographers and production coordinators to develop content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Coordinated work between my team of social media interns to ensure full coverage of NAZ Today’s news stories
- NAZ Today News and social media won 1st place in the BEA student news competition for outstanding coverage.
Social Media Intern
KJACK NAU
08.2021 - 05.2022
- Assisted in brainstorming and researching different social media strategies
- Highly promoted KJACK radio using Tik Tok, Instagram, Polls, and even some podcasts.
- Conducted market research and competitor analysis to inform search marketing strategies.
- Managed search engine marketing budgets and tracked campaign performance.
Shift Lead
Swig
05.2018 - 08.2020
- Recommended products based on solid understanding of individual customer needs and preferences.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Supported store management in achieving sales targets through active promotion of loyalty programs and special events.
- Created new recipes, outlined steps, and training staff on correct preparation.
Education
Bachelor of Science - Journalism
Northern Arizona University
Flagstaff, AZ05.2023
Skills
- Strong Problem Solver
- Project Oversight
- Accounting
- Team Coordination
- Performance Assessments
- File Organization
- Travel Planning
- Social Media Management
- Project Planning
- Resourceful
- Bookkeeping
- Analytical Thinking
- Goal Minded
- Customer Service
Awards
- Excellence in Service Learning
- Karen Elizabeth Huselid Foundation Scholarship
- Lumberjack Scholarship
Timeline
Assistant Property Manager
NXT Property Management
03.2024 - Current
Front Desk Associate
Hyatt
08.2023 - 02.2024
Social Media Director
NAZ Today
08.2022 - 05.2023
Social Media Intern
KJACK NAU
08.2021 - 05.2022
Manager and Server
Sizzler Steak & Seafood
04.2021 - 08.2023
Shift Lead
Swig
05.2018 - 08.2020
Bachelor of Science - Journalism
Northern Arizona University
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