Summary
Overview
Work History
Education
Skills
Software
Timeline
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Payton Rucker

Director Of Sales And Marketing
Fayetteville ,AR

Summary

Goal-oriented hospitality professional with focused and tenacious approach to meeting guest needs. Adept at completing frequent reviews and inspections to maintain polished team and exceptional quality standards. Proficient in Microsoft Excel, Access, Powerpoint, and Word.

Overview

5
5
years of professional experience

Work History

Director of Sales and Marketing

Parrot Island Waterpark
06.2024 - Current
  • Analyzed sales and marketing data for improved strategies.
  • Oversaw employees and scheduled private events and birthday parties.
  • Networked to businesses in the area to schedule events for our upcoming season.
  • Helped manage sales promotions and marketing strategies on major social media sites.
  • Created employee SOPs for Guest Services, Vault operations, and Party Host.
  • Created brochures and pamphlets for our guest with our outsourced Marketing company.

Guest Services Supervisor

Parrot Island Waterpark
04.2022 - Current
  • Trained junior team members in customer service strategies and property policies.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Processed guest payments and provided accurate change.
  • Assistant Director of Operations in management of invoice payments.
  • Managed daily operational deposit calculations.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Managed the company vault and was in charge of change orders.

Guest Services Worker

Parrot Island Waterpark
05.2021 - Current
  • Processed payments accurately and securely, safeguarding sensitive financial information at all times.
  • Contributed to team success by consistently achieving performance goals and receiving positive feedback from guests.
  • Streamlined check-in and check-out processes for improved efficiency and positive guest experience.
  • Welcomed each new arrival pleasantly and confirmed park admissions.

Lifeguard

Parrot Island Waterpark
06.2020 - Current
  • Attentively monitored swimmers to identify distress.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.

Summer Nanny

Sarah Eck
03.2020 - 08.2022
  • Provided transportation to scheduled lessons and activities.
  • Assisted child with homework assignments and special projects across different subjects.
  • Provided overnight house and dog sitting duties in addition to childcare.

Education

General Studies - General Studies

University of Central Arkansas
Conway, AR
05.2001 -

B.S.B.A (In Progress) - Organizational Leadership And Management

University of Arkansas
Fayetteville, AR
05.2001 -

High School Diploma -

Charleston High School
Charleston, AR
05.2001 -

Skills

Sales operations

Sales process

Time management abilities

Customer Relationship Management

Adaptability

Sales Training

Processing payments

Schedule setting

Booking systems

Guest experiences

Team Leadership

Software

Excel

Access

Word

Powerpoint

Timeline

Director of Sales and Marketing

Parrot Island Waterpark
06.2024 - Current

Guest Services Supervisor

Parrot Island Waterpark
04.2022 - Current

Guest Services Worker

Parrot Island Waterpark
05.2021 - Current

Lifeguard

Parrot Island Waterpark
06.2020 - Current

Summer Nanny

Sarah Eck
03.2020 - 08.2022

General Studies - General Studies

University of Central Arkansas
05.2001 -

B.S.B.A (In Progress) - Organizational Leadership And Management

University of Arkansas
05.2001 -

High School Diploma -

Charleston High School
05.2001 -

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Payton RuckerDirector Of Sales And Marketing