Excel
Payton Rucker
Director Of Sales And Marketing
Fayetteville ,AR
Summary
Goal-oriented hospitality professional with focused and tenacious approach to meeting guest needs. Adept at completing frequent reviews and inspections to maintain polished team and exceptional quality standards. Proficient in Microsoft Excel, Access, Powerpoint, and Word.
Overview
5
5
years of professional experience
Work History
Director of Sales and Marketing
Parrot Island Waterpark
06.2024 - Current
- Analyzed sales and marketing data for improved strategies.
- Oversaw employees and scheduled private events and birthday parties.
- Networked to businesses in the area to schedule events for our upcoming season.
- Helped manage sales promotions and marketing strategies on major social media sites.
- Created employee SOPs for Guest Services, Vault operations, and Party Host.
- Created brochures and pamphlets for our guest with our outsourced Marketing company.
Guest Services Supervisor
Parrot Island Waterpark
04.2022 - Current
- Trained junior team members in customer service strategies and property policies.
- Supported team members by offering constructive feedback and coaching as needed.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Processed guest payments and provided accurate change.
- Assistant Director of Operations in management of invoice payments.
- Managed daily operational deposit calculations.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Managed the company vault and was in charge of change orders.
Guest Services Worker
Parrot Island Waterpark
05.2021 - Current
- Processed payments accurately and securely, safeguarding sensitive financial information at all times.
- Contributed to team success by consistently achieving performance goals and receiving positive feedback from guests.
- Streamlined check-in and check-out processes for improved efficiency and positive guest experience.
- Welcomed each new arrival pleasantly and confirmed park admissions.
Lifeguard
Parrot Island Waterpark
06.2020 - Current
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Summer Nanny
Sarah Eck
03.2020 - 08.2022
- Provided transportation to scheduled lessons and activities.
- Assisted child with homework assignments and special projects across different subjects.
- Provided overnight house and dog sitting duties in addition to childcare.
Education
General Studies - General Studies
University of Central Arkansas
Conway, AR 05.2001 -
B.S.B.A (In Progress) - Organizational Leadership And Management
University of Arkansas
Fayetteville, AR 05.2001 -
High School Diploma -
Charleston High School
Charleston, AR 05.2001 -
Skills
Sales operations
Sales process
Time management abilities
Customer Relationship Management
Adaptability
Sales Training
Processing payments
Schedule setting
Booking systems
Guest experiences
Team Leadership
Software
Access
Word
Powerpoint
Timeline
Director of Sales and Marketing
Parrot Island Waterpark
06.2024 - Current
Guest Services Supervisor
Parrot Island Waterpark
04.2022 - Current
Guest Services Worker
Parrot Island Waterpark
05.2021 - Current
Lifeguard
Parrot Island Waterpark
06.2020 - Current
Summer Nanny
Sarah Eck
03.2020 - 08.2022
General Studies - General Studies
University of Central Arkansas
05.2001 -
B.S.B.A (In Progress) - Organizational Leadership And Management
University of Arkansas
05.2001 -
High School Diploma -
Charleston High School
05.2001 -
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