Payton Saksa

• Maintained records of material flow, compiling and organizing related data.
• Performed audits on employee profiles ensuring all documents are accounted for.
• Used alphabetical and numerical systems to organize paper and electronic records documents.
• Sorted, delivered, picked up and sent mail.
• Worked with confidentially ensuring sensitive information was not shared.
• Skilled at working independently and collaboratively in a team environment.

• Communicated via phone, live chat and e-mail to assist customers with any questions or issues encountered with the software and/or printer(s)
• Developed and maintained technical expertise in Graphic Products applications
• Assisted customers with installing and using safety label printing software
• Logged cases detailing requests for technical assistance and steps taken to resolve
• Provided additional support which included: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.

• Responded to all dispatch and customer service emails and phone calls, processing information and/or attachments as needed according to deadlines
• Monitored customer portals for new shipments. Accepted and processed shipments completely
• Kept records of customer interactions and file information and/or documents in the proper locations
• Handled customer service complaints, provided appropriate solutions and alternatives within 24 hours; followed up to ensure resolution and satisfaction
• Scheduled all residential and commercial appointments

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Effective liaison between customers and internal departments.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Entered orders into front/back-end computer database systems.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Investigated and resolved customer inquiries and complaints quickly.
• Managed timely and effective replacement of damaged or missing products.
• Sought ways to improve processes and services provided.

• Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
• Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
• Answered questions about store policies and addressed customer concerns.

• Remained top agent in QA while maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Entered orders/product information into both front and back end systems (i.e. SKU and product details)
• Managed over 50 calls per day addressing customer inquiries, troubleshooting issues and solving problems while maintaining pleasant experiences
• Maintained knowledge of current sales promotions, warranty policies regarding payment, returns and exchanges, as well as, refunds

• Made over 100 calls per day to drive traffic while maintaining knowledge of current sales promotions, policies regarding payment and exchanges, as well as, security practices
• Designed innovative customized training programs based upon client fitness goals
• Operated POS systems to itemize and reach retail purchase goals

• Maintained high standards of customer service by promptly and empathetically handling guest concerns during high-volume, fast-paced restaurant operations
• Managed/coordinated catering orders, deliveries, and set-up for corporate and private events for 2-5 clients per week

Attended 1 year of full-time classes