PAYTON SCHWEIZER
Queen Creek,AZ
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 6 years of service-focused experience.
Overview
5
5
years of professional experience
Work History
CUSTOMER ADVOCATE
Carvana
01.2021 - 02.2023
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Contacted outside banks and financial institutions on behalf of customers to help solve problems and complete process.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
SWING MANAGER
MCDONALDS GILBERT
01.2018 - 04.2020
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of drive thru and lobby operations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
CREW MEMBER
WENDY’S
11.2017 - 06.2019
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
QUEEN CREEK HIGH SCHOOL
2019
Skills
- Customer Data Confidentiality
- Policy and Procedure Adherence
- Billing and Payment
- Accounting Records
- Microsoft Applications
- Employee Performance Evaluations
- Accounts Payable and Accounts Receivable
- Self-Motivated
Timeline
CUSTOMER ADVOCATE
Carvana
01.2021 - 02.2023
SWING MANAGER
MCDONALDS GILBERT
01.2018 - 04.2020
CREW MEMBER
WENDY’S
11.2017 - 06.2019
QUEEN CREEK HIGH SCHOOL
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