Summary
Overview
Work History
Education
Skills
Timeline
Generic

Payton Silseth

Crookston,MN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

Riverview Health
Crookston, MN
06.2024 - Current
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Assisted in the implementation of new technologies and processes to improve patient access services.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Explained policies, procedures and services to patients.
  • Applied willingness and flexibility to do “whatever it took” for “whoever needed it.”

Veterinary Assistant

Casselton Veterinary Service
Fargo, ND
03.2023 - Current
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Provided detailed patient care instructions to pet owners.
  • Obtained information and history from clients to maintain accurate medical charts.
  • Dispensed medications as directed by veterinarian.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.

Veterinary Receptionist

Casselton Veterinary Service
Fargo, ND
01.2022 - 03.2023
  • Scheduled appointments, and provided information to clients regarding services offered.
  • Processed payments from clients including cash, credit cards, and checks.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours and managed customer complaints.
  • Coordinated with other departments within the clinic to provide efficient service for customers.
  • Assisted with new staff training, sharing key information about veterinary practice and protocols.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Developed and maintained accurate records of staff availability, scheduling, and overtime requests.
  • Assisted in the recruitment process by assisting in interviews for potential new hires.

Cashier

Scheels All Sports
Fargo, ND
02.2021 - 12.2021
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Answered customer quests, provided store information and escorted to desired store areas.

SALC Leader

YMCA Child Development Center
Fargo, ND
04.2018 - 08.2020
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Complied with company policies, objectives and communication goals.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Recommended methods for modifying behavior and encouraging learning experiences.
  • Maintained flexibility to work with children of various ages, different personalities and in different roles.

Education

High School Diploma -

Moorhead Senior High School
Moorhead
06-2020

Skills

  • Appointment and Staff Scheduling
  • Strategic Planning
  • Tech-Savvy
  • Conflict Mediation
  • Organization
  • Excellent communication skills
  • POS and Impromed Systems
  • Accurate Record Keeping
  • Punctual and Reliable
  • Customer Service
  • Emergency Procedures
  • Supply Management

Timeline

Patient Access Representative

Riverview Health
06.2024 - Current

Veterinary Assistant

Casselton Veterinary Service
03.2023 - Current

Veterinary Receptionist

Casselton Veterinary Service
01.2022 - 03.2023

Cashier

Scheels All Sports
02.2021 - 12.2021

SALC Leader

YMCA Child Development Center
04.2018 - 08.2020

High School Diploma -

Moorhead Senior High School

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