Payton Sutton
Charlotte,NC
Summary
Results-driven MBA graduate with expertise in operations, financial services, and data analysis. Skilled in analyzing performance data, identifying process improvements, and collaborating with diverse stakeholders. Aiming to leverage strategic and operational leadership skills in the Advocate Health Administrative Fellowship.
Overview
4
4
years of professional experience
Work History
Relationship Banker
Bank of America
Charlotte, NC
06.2025 - Current
- Developed strong customer relationships through tailored banking solutions that addressed individual client needs.
- Assess client needs, research account-related issues, and identify appropriate solutions while maintaining compliance and minimizing operational risk.
- Managed high-volume account operations while adhering to regulatory requirements, internal controls, and established procedures to ensure accurate and timely service delivery.
- Managed high-volume workloads, resolved account issues, and delivered accurate, timely customer service in fast-paced environments.
- Resolve account issues through cross-functional communication and coordination with internal teams to support positive client outcomes.
- Managed competing priorities and deadlines, ensuring accuracy, service quality, and compliance in fast-paced environment.Supported account operations, ensuring compliance with regulatory standards and enhancing customer satisfaction.
- Analyzed customer and operational data to identify trends and drive workflow and process improvements.
- Supported clients by answering account-related questions and processing transactions efficiently.
- Provided customers with information about banking products and digital tools to enhance their usage.
Sports Broadcast Intern
Barton College
Wilson, NC
05.2023 - 07.2025
- Coordinated production of live broadcasts for college athletic events, ensuring timely and accurate execution in collaboration with team members.
- Operated audio and video equipment during live events and campus programs, contributing to seamless event execution.
- Developed digital content in collaboration with production teams, enhancing audience engagement during broadcasts.
Marketing Intern
Positec
Charlotte, NC
02.2023 - 05.2025
- Conducted market research and analyzed consumer trends to shape product strategy and enhance customer experience.
- Analyzed customer concerns and redesigned marketing campaigns, incorporating strategic messaging that resonated with target audiences.
- Collaborated cross-functionally to facilitate product launches and promotional initiatives, driving customer engagement.
- Synthesized market and customer insights to inform recommendations and support strategic decision-making.
- Developed an application roadmap and multi-generational strategy that increased confidence among 45% of surveyed users.
Coordinator of Student Activities
Barton College
Wilson, NC
08.2023 - 06.2024
- Coordinated campus programs, workshops, and seminars involving multiple stakeholders, scheduling priorities, and logistical requirements.
- Managed event logistics, communications, and promotional materials, ensuring successful program execution for campus activities.
- Collaborated across departments to support leadership with operational planning, reporting, and process improvement initiatives.
- Coordinated administrative operations and multiple concurrent projects, achieving timely execution and optimal resource management.
Education
Master of Business Administration -
Barton School of Business, Barton College
Wilson, NC06-2025
Bachelors of Science - Communications
Barton College
Wilson, NC07-2023
Skills
- Client relationship management
- Customer relationship management
- Cross-functional collaboration
- Project management
- Operational management
- Quality
- Financial literacy
- Strategy
- Customer engagement
Honors And Leadership
- Dean's List, 9 semesters
- Basketball Scholarship, 4 years
- Academic Scholarship, 5 years
- NCAA All-District, 2023
- Basketball Mentor for the Youth, 2023
- Captain of Women's Basketball Team, 2023-2024
- Panelist for Women's History Month, 2024
- Acknowledged by Via Marketing LLC for National Intern Day, 2024
Projects
- Netflix Business Case, Developed customer centric product features to counter a 20% satisfaction erosion. Implemented metrics for continuous monitoring of product performance. Established product 'ThinkTank' to facilitate future product enhancement and service offering ideas.
- TikTok Business Case, Designed an application roadmap and multi-generational plan to bolster confidence for 45% of surveyed users and maintain relevance across social media platform. Redesigned marketing campaigns with strategic and deliberate messaging tactics to address customer concerns.
Timeline
Relationship Banker
Bank of America
06.2025 - Current
Coordinator of Student Activities
Barton College
08.2023 - 06.2024
Sports Broadcast Intern
Barton College
05.2023 - 07.2025
Marketing Intern
Positec
02.2023 - 05.2025
Master of Business Administration -
Barton School of Business, Barton College
Bachelors of Science - Communications
Barton College