Payton Taylor
Kernersville,NC
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
First Watch
07.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Manager
Trex Cinema
07.2023 - Current
- Developed and implemented operational processes, enhancing team efficiency and resource allocation.
- Coordinated project timelines and deliverables, ensuring alignment with organizational goals.
- Analyzed performance metrics to identify areas for improvement and drive productivity initiatives.
- Managed daily operations, overseeing scheduling and task assignments for optimal team performance.
- Trained new employees on company policies and procedures, promoting a culture of compliance and excellence.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
Server
Olive Garden
01.2023 - 07.2023
- Collaborated with kitchen staff to streamline order delivery, enhancing overall efficiency during peak hours.
- Acquired knowledge of menu items and specials to effectively communicate offerings to customers.
- Processed customer payments accurately using point-of-sale systems, ensuring smooth transactions.
- Adapted quickly to changing situations, maintaining composure during busy service periods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Beauty Advisor
Ulta
07.2022 - 12.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Demonstrated extensive knowledge of beauty products, guiding clients to informed purchases.
- Provided personalized skincare consultations, addressing individual customer needs effectively.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Executed promotional events, increasing brand awareness and customer engagement.
- Trained new team members on product knowledge and customer service best practices.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Host/Server
Town Center Taphouse
07.2021 - 07.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Assisted in training new staff on front-of-house procedures and service standards.
- Communicated effectively with kitchen and serving staff to coordinate guest needs.
- Maintained cleanliness of host station, contributing to restaurant's ambiance.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in managing dining area to ensure cleanliness and organization for optimal guest experience.
Education
High School Diploma -
Lord Botetourt High School
Daleville, VA05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cleanliness standards
- Team leadership
- Time management
- Decision-making`
- Performance management
- Conflict resolution
Timeline
Server
First Watch
07.2025 - Current
Manager
Trex Cinema
07.2023 - Current
Server
Olive Garden
01.2023 - 07.2023
Beauty Advisor
Ulta
07.2022 - 12.2022
Host/Server
Town Center Taphouse
07.2021 - 07.2022
High School Diploma -
Lord Botetourt High School