Payton Thomas
Lawrenceburg,KY
Summary
Proven team leader and adept multitasker, I excelled at Kroger by enhancing customer satisfaction through exceptional service and efficient POS system operations. My blend of strong cash handling abilities and a cooperative attitude led to significant improvements in transaction efficiency and customer loyalty. Skilled in Microsoft Office and conflict resolution, I consistently exceeded employer expectations.
Overview
7
7
years of professional experience
Work History
Cashier / Bagger
Kroger
Lawrenceburg, KY
05.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Took out trash from inside the store and outside in the parking lot ensuring a well maintained look of the store
- Cleaned messes as needed while utilizing PPE
- Bagged groceries effectively and by Kroger standards
- Conducted sales of tobacco, alcohol, and lottery to customers of age
- Operated self checkout
- Prevented theft and fraud from money laundering through western union services
- Cashed checks and money orders
- Have had briefly worked as a supervisor making sure trash was collected and thrown away, giving breaks to associates, provided refunds to customers, and attended meetings with management regarding business development
Backline Cook / Front Line Server
Burger King
Lawrenceburg, KY
05.2019 - 05.2020
- Collaborated closely with other cooks to ensure seamless communication during busy shifts.
- Participated actively in weekly staff meetings to discuss performance metrics alongside areas for improvement or potential growth opportunities.
- Adhered to company policies regarding uniform dress code, punctuality, attendance records, and overall professional conduct.
- Contributed to menu development by suggesting new recipes or modifications based on customer feedback and preferences.
- Enhanced kitchen efficiency by streamlining meal preparation and cooking processes.
- Maximized food quality with meticulous attention to recipe instructions and ingredient specifications.
- Ensured compliance with local health department standards by keeping accurate records of food temperatures, equipment maintenance schedules, and sanitation checklists.
- Reduced food waste by properly storing, rotating, and utilizing ingredients within their shelf life.
- Strengthened teamwork dynamics within the kitchen crew by offering support, guidance, or assistance as needed during peak hours.
- Managed inventory effectively by accurately tracking stock levels and placing timely orders with suppliers as required.
- Maintained proper food safety guidelines by adhering to cleaning, sanitizing, and storage procedures for equipment and ingredients.
- Utilized effective multitasking skills to manage multiple orders simultaneously while maintaining accuracy and speed.
- Increased customer satisfaction by consistently delivering well-timed meals of high-quality standards.
- Upheld presentation standards for dishes, ensuring consistency in portion sizes, garnishes, and overall appearance across all plates served.
- Demonstrated adaptability when facing unexpected challenges in the fast-paced kitchen environment.
- Supported fellow team members in maintaining a clean and organized workspace for optimal productivity.
Backline Cook
Dairy Queen Grill & Chill
Lawrenceburg, KY
09.2017 - 03.2018
- Ensured compliance with local health department standards by keeping accurate records of food temperatures, equipment maintenance schedules, and sanitation checklists.
- Enhanced kitchen efficiency by streamlining meal preparation and cooking processes.
- Supported fellow team members in maintaining a clean and organized workspace for optimal productivity.
- Demonstrated adaptability when facing unexpected challenges in the fast-paced kitchen environment.
Education
High School Diploma -
Anderson County High School
Lawrenceburg, KYSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Order Taking
- Basic Math Competence
- Cash register systems
- Product restocking
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- POS system operations
- Staff Training
- ID Verification
- Daily Reporting
- Retail Merchandising
- Drawer balancing
- Reports and documents
- Fraud Prevention Awareness
- Identification checks
- Liquor regulations and compliance
- Liquor Law Compliance
- Honest and Dependable
- Active Listening
- Creative Thinking
- Cooperative Attitude
- Team Leadership
- Microsoft Office
- Coin and Currency Counting
- Attention to Detail
- Return and Exchange Processing
Timeline
Cashier / Bagger
Kroger
05.2020 - Current
Backline Cook / Front Line Server
Burger King
05.2019 - 05.2020
Backline Cook
Dairy Queen Grill & Chill
09.2017 - 03.2018
High School Diploma -
Anderson County High School