Payton Vaughn
Bondville,IL
Summary
RECEPTIONIST/MEDICAL ASSISTANT
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RECEPTIONIST
CHRISTIE CLINIC
10.2018 - Current
- Maintain provider schedules
- Answering Incoming calls
- Sending Telephone Encounters to providers with patient related questions and making outgoing calls with their responses.
- Entering incoming referrals from outside facilities.
- Back up Time-Keeper.
- Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
- Ordered stationery and coffee supplies to restock inventory.
- Maintained office and faculty supplies to keep optimum stock on hand.
- Use proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
RECEPTIONIST
HAYES & SIMS DRILLING COMPANY
10.2017 - 09.2018
- Answering screening and forwarding incoming phone calls from customers.
- Typing Invoices into our system house call pro.
- Keeping updated records of office expenses and costs.
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
PATIENT SERVICE REPRESENTATIVE
CARLE FOUNDATION HOSPITAL HEART AND VASCULAR INSTITUTE
04.2017 - 10.2017
- Checking patients in and out for their appointments making sure all their information was correct
- Working in the phone bank which including answering and talking to the patients, scheduling appointments, canceling appointments, putting in refill requests to nurses, working with the nurses to help to solve the patients concerns and question they may have.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
TELLER
FIRST FINANCIAL BANK
10.2015 - 11.2016
- My responsibilities as a Bank Teller are to process routine account transactions.
- Promote bank products.
- Balance currency cash and checks in cash drawer.
- Keeping customers information confidential it contributes to a paying attention to detail, Integrity, people skills, and documentation skills.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
HIGH SCHOOL DIPLOMA IN GENERAL -
CENTENNIAL HIGH SCHOOL
Champaign, IL01.2012
Skills
- Call Transfers
- Telephone Etiquette
- Making Appointments
- Word Processing
- Documentation
- Multitasking Abilities
- Active Listening
- Scheduling
- Administrative Support
- Organization Skills
Certification
- CPI Nonviolent Crisis Intervention
- CPR
Timeline
RECEPTIONIST
CHRISTIE CLINIC
10.2018 - Current
RECEPTIONIST
HAYES & SIMS DRILLING COMPANY
10.2017 - 09.2018
PATIENT SERVICE REPRESENTATIVE
CARLE FOUNDATION HOSPITAL HEART AND VASCULAR INSTITUTE
04.2017 - 10.2017
TELLER
FIRST FINANCIAL BANK
10.2015 - 11.2016
HIGH SCHOOL DIPLOMA IN GENERAL -
CENTENNIAL HIGH SCHOOL
- CPI Nonviolent Crisis Intervention
- CPR
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