Payton Veach
Alamo,CA
Summary
Dynamic and dedicated professional with extensive experience in equine management and leadership roles within diverse settings. Adept at overseeing operations, managing personnel, and ensuring the highest standards of care for horses. Possessing a strong foundation in communication, coupled with a commitment to excellence and integrity. Seeking to leverage skills and experience into a challenging role that offers opportunities for growth and advancement.
Overview
11
11
years of professional experience
Work History
Barn Supervisor & Lesson Instructor
All Seasons Horse Riding
Alamo , California Julie Payne (925) 407-7211
2015.01 - Current
- Collaborated with company leadership to establish and implement training goals, ensuring alignment with organizational objectives
- Provided instruction and guidance to both adults and children in horsemanship, emphasizing safety, skill development, and proper care techniques
- Developed and enforced policies and procedures to maintain order and safety within the training facility, overseeing up to 30 children during large events
- Managed a herd of 14 horses, overseeing their care, scheduling, and maintenance, while also supervising a team of 10 employees
- Provided personalized feedback and coaching to individuals during riding sessions, fostering growth and improvement.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Trained new employees on company policies, job duties, and performance expectations.
Cashier & Customer Service Representative
Yogurt Shack
Danville , CA Nikki Humes (925) 683-7261
2019.08 - 2020.12
- Managed cash transactions, balanced registers, and ensured accuracy in financial transactions
- Provided exceptional customer service, addressing inquiries, resolving issues, and maintaining a positive customer experience
- Developed strong time management skills through efficient opening and closing procedures, contributing to overall store operations.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Learned roles of other departments to provide coverage and keep store operational.
Assistant to a Life Coach
Life Coach
Danville , CA Saara Robles (925) 963-9191
2019.12 - 2020.03
- Household chores, scheduling, finance responsibility, organization, office work, phone calls
- Entered data into databases accurately and efficiently.
- Developed positive relationships with internal customers through effective communication techniques.
- Archived confidential material using established procedures.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Maintained positive working relationship with fellow staff and management.
- Received and distributed mail, letters and packages.
- Monitored office services mailbox for business support needs and requests.
- Stocked inventory and ordered office and kitchen supplies.
Child Care Giver
Private Residence
ALAMO , CA Lori (510) 366-8891
2014.01 - 2019.01
- Supported children's emotional and social development by adapting communication strategies to meet individual needs
- Supervised and engaged children in various activities, including arts and crafts, while maintaining a safe and nurturing environment
- Maintained detailed records of daily activities, behaviors, and meals, and communicated regularly with parents and guardians.
- Assisted with meal preparation and clean up after meals.
- Encouraged children to express themselves through creative outlets such as music or art.
- Established positive relationships with parents and guardians to communicate daily updates on their child's progress.
- Communicated with parents about daily activities and any concerning behaviors.
Education
Associate Degree in Communications -
Diablo Valley College
Pleasant Hill, CAHigh School Diploma -
Monte Vista High School
Danville CASkills
- Multitasking and Prioritization
- Excellent Communicator
- Time Management
- Compassionate
- Strong Moral Character
- Accountable
- Responsible
- Business Development
- Strategic Planning
- Schedule development
- Inventory Control
- Project Management
- Policy Enforcement
Timeline
Assistant to a Life Coach
Life Coach
2019.12 - 2020.03
Cashier & Customer Service Representative
Yogurt Shack
2019.08 - 2020.12
Barn Supervisor & Lesson Instructor
All Seasons Horse Riding
2015.01 - Current
Child Care Giver
Private Residence
2014.01 - 2019.01
Associate Degree in Communications -
Diablo Valley College
High School Diploma -
Monte Vista High School
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