Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Payton Vorpahl

Spokane

Summary

Hardworking Bartender with experience in large-scale casual dining establishments and extensive knowledge of spirits who engages customers one-on-on. Committed to upholding highest standards of customer service and safe food handling practices. Friendly, open and committed to building customer base by providing positive service experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with a proven track record of creating successful food service operations, managing staff and increasing profits.

Overview

3
3
years of professional experience

Work History

Bartender Shift Manager

Elkins Resort
05.2023 - 08.2023
  • Performed opening and closing duties, setting up for incoming shift, and preparing cash drawers.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money to facilitate operations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Polished glassware, bussed tables, and removed debris to keep customer areas clean.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Server

Elkins Resort
05.2022 - 08.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Food Expeditor

Elkins Resort
05.2021 - 08.2021
  • Trained new expeditors and food runners according to company policies and standards.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
  • Assisted preparation of food plates, overseeing quality and appearance.

Dishwasher

Elkins Resort
05.2020 - 08.2020
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.

Education

Bachelor of Arts - Hospitality Management

Northern Arizona University
Flagstaff, AZ
12.2023

High School Diploma -

Ferris High School
Spokane, WA
05.2020

Skills

  • Craft Cocktail Preparation
  • Patron Rapport
  • Attending Multiple Customers
  • Making Change
  • Customer Service
  • Bar Operations Management
  • High-Volume Environments
  • Energetic and Outgoing
  • Organizational Abilities
  • Anticipating Guest Needs
  • Order Management

Languages

Spanish
Limited Working

Timeline

Bartender Shift Manager

Elkins Resort
05.2023 - 08.2023

Server

Elkins Resort
05.2022 - 08.2022

Food Expeditor

Elkins Resort
05.2021 - 08.2021

Dishwasher

Elkins Resort
05.2020 - 08.2020

Bachelor of Arts - Hospitality Management

Northern Arizona University

High School Diploma -

Ferris High School

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Payton Vorpahl