Payton Wheating
Defiance,OH
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Tim Hortons. Proven track record in enhancing operational efficiency and resolving customer complaints, while implementing effective inventory management systems. Skilled in decision-making and money handling, consistently achieving sales targets and fostering positive team dynamics.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tim Hortons
01.2023 - Current
- Supervised daily operations to ensure optimal customer service and smooth workflow.
- Trained and mentored new staff on company policies and operational procedures.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Analyzed sales trends to develop strategies for enhancing product offerings and promotions.
- Coordinated scheduling to maintain adequate staffing levels during peak hours.
- Resolved customer complaints efficiently, improving overall satisfaction ratings.
- Collaborated with management to develop training programs for staff development.
- Assisted in implementing health and safety protocols, ensuring compliance across all operations.
Sales Associate
American Eagle Outfitters, Inc
10.2021 - 02.2023
- Assisted customers in product selection to enhance shopping experience.
- Maintained visual merchandising standards to drive sales and brand loyalty.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets consistently.
Cashier Team Lead
Circle K
08.2019 - 03.2022
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new cashiers, enhancing team performance and service quality.
- Managed scheduling and staffing to optimize coverage during peak hours.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma -
Pheonix Academy
Toledo, OH05-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Certification
- Serve Safe Certification
Languages
English
Full Professional
Timeline
Assistant Manager
Tim Hortons
01.2023 - Current
Sales Associate
American Eagle Outfitters, Inc
10.2021 - 02.2023
Cashier Team Lead
Circle K
08.2019 - 03.2022
High School Diploma -
Pheonix Academy