Payton Wolford
Coeur d'Alene
Summary
Extensive experience in a multitude of customer service industries, capable of motivating staff members in providing top level client support. Motivated, hardworking, and a reliable employee with a track record for improving skills and productivity in business practices. Interested in expanding work experience, and excelling at professional work skills and proficiency.
Overview
7
7
years of professional experience
Work History
Customer Advocate
SAFELITE AUTOGLASS
Coeur d'Alene
02.2023 - Current
- Interact with customers, and serve as a sales liaison.
- Community Outreach.
- Maintain comprehensive and detailed records of customer interactions, administrative files, and store inventory to ensure efficiency and high performance.
- Manage the complete work order management process, spanning creation, scheduling, and invoicing.
- Ensure exceptional customer satisfaction by managing technician performance, and fostering a collaborative environment that promotes prompt and efficient customer service.
Customer Service Liaison
CUSTOM BILLET WORKS INC.
Worley
12.2020 - 02.2023
- Manage inquiries via phone, email, and chat, providing information and order status.
- Process sales orders, confirm details, track progress, and proactively communicate delays or changes to customer orders.
- Relationship building, develop strong customer relationships, identify opportunities for upselling/cross-selling, and ensure high satisfaction.
- Accurate record-keeping in CRM systems enables the tracking of orders and the monitoring of current and potential clients.
Receptionist
WALKER'S FURNITURE AND MATTRESS
Dalton Gardens
02.2022 - 02.2023
- Arrange and schedule furniture, delivery, pickup, inspection and repair services for over 7 sales personal.
- Offer accurate and informative replies to visitors' inquiries about the company, its products and services, and the store. I explained the third-party insurance plan and financing options.
- Maintain accurate daily sales reports, detailing credit card, cash, financing, and electronic transactions within the company's accounting books.
- Aid the sales team in creating invoices and quotes for customers to optimize store sales efficiency.
- Maintaining files, invoices, pricing forms, and financing applications while ensuring the office remains organized for future sales.
Furniture Associate/Cashier
BIG LOTS
Coeur d'Alene
08.2018 - 02.2021
- Greeting and engaging in conversations with customers creates a comfortable shopping experience.
- Ensuring merchandise is accurately stocked and advertised to maintain store requirements, and proper presentation.
- Exceeded sales goals with the store rewards program, securing donations every month.
- Communicating with customers to gather key information for identifying and selling desired furniture based on budget, color, material, and measurements.
- Property operating store equipment according to safety regulations, including u-boats, hand trucks, pallet jacks, and cardboard balers, to complete tasks safely and efficiently.
Waitress
POP'S BRANDING IRON
Albany
06.2019 - 03.2020
- Customer service ensured tables were bused, condiments were restocked, tableware was replenished, the dining area was cleaned, and the counter was prepared for the morning shift.
- Educated customers on daily menu specials, captured food and beverage orders and responded to any questions or concerns that emerged.
- Worked in accordance with all health and safety standards to promote wellness and cleanliness for customers.
Education
High School Diploma -
West Albany High School
Albany, Oregon01.2018
Skills
- Multitasking
- Conflict resolution
- CRM software
- Customer relationship management
- Time management
- Adaptability
- Service-oriented mindset
- Collaborative team player
- Neat and organized
- Excellent Customer service
- Motivated Attitude
Timeline
Customer Advocate
SAFELITE AUTOGLASS
02.2023 - Current
Receptionist
WALKER'S FURNITURE AND MATTRESS
02.2022 - 02.2023
Customer Service Liaison
CUSTOM BILLET WORKS INC.
12.2020 - 02.2023
Waitress
POP'S BRANDING IRON
06.2019 - 03.2020
Furniture Associate/Cashier
BIG LOTS
08.2018 - 02.2021
High School Diploma -
West Albany High School